Bulk import with existing users

[ahmaddanial]

Hi, @bartels

No worries. I engaged the team to discuss about this matter and according to @sven.huester , the error pops up if the user in question has the same email but different username. So, both fields need to be the same to allow overwriting of the account.

Can we confirm on this before we attempt to run the import again?

In regards to this statement, does that mean that you are overwriting an existing Slack-imported instance with the latest information (users + public channels + DMs):

@bartels

We are running a workspace that was migrated from Slack with the Standard export that only contains users and public channels. We have been using that one for a while but now got our Slack Corporate export and also want to import our Slack direct message history. That means that all the users already exist and most of us already have some direct messages between us in Mattermost. Now we want to merge the messages from Slack.

Just trying to understand the scenario better since I believe that the bulk import is not a synchronization tool based on this statement in the documentation.

Additionally, can you provide more information of the user fr4w5m1ijb8g5gomdijyep7p5e from both the Slack export and Mattermost database for comparison?

For Mattermost, run the SQL query below on the database and share the information (with sensitive data removed such as password):

SELECT * FROM Users WHERE Id = "fr4w5m1ijb8g5gomdijyep7p5e";