In our logs we see a variety of critical ‘channel_loader.socketError’ issues.
Steps to reproduce
Ability to see what is causing the socket errors to happen
Seeing a variety of critical ‘channel_loader.socketError’ log statements.
We’re on version 5.18.2, but have been seeing these errors for a lengthy amount of time.
Would you be open to take a look at our troubleshooting docs to see if this could be a websocket related issue:
We have about 5,000 users at the moment. We get roughly 25 of these errors a day and are yet to receive any support requests about issues relating to this. We can’t really run the troubleshooting information because of this.
The nginx log has no errors being posted and we’re just using the default nginx configuration. The fact it’s working in the vast majority of cases (>99.9%) I’m happy for us to put it down to network instability / similar.