[Solved] Images not showing since upgrade

Hi there,

I wanted to upgrade my mattermost server from older version to another, everything works correctly ( text and links and all the data from the old server, except all the images are not loading in.

Ubuntu 24.04 - virtual machine is how i run mattermost.
-mysql server

I followed the following articles and documentations:
Backup and disaster recovery - Mattermost documentation.
Bulk export tool - Mattermost documentation
https://docs.mattermost.com/onboard/migrating-to-mattermost.html#migrate-mattermost-from-one-server-to-another

Tested the following versions because i thought the version is the issue:
https://releases.mattermost.com/8.0.4/mattermost-team-8.0.4-linux-amd64.tar.gz
wget https://releases.mattermost.com/9.9.1/mattermost-team-9.9.1-linux-amd64.tar.gz

Tested also an enterprise as well:
wget https://releases.mattermost.com/9.4.5/mattermost-9.4.5-linux-amd64.tar.gz

Still the same issue, everything works except the images are not loading in.

I made sure all the folders and subfolders have 755 permisions and performed the following commands:

chown -R mattermost:mattermost /opt/mattermost
chmod -R g+w /opt/mattermost

Checked also the following posts from the community:

I can attach the config.json file, let me know if you need to attach the logs from /opt/mattermost/logs or any other information.

Let me know if anyone encounter this issue and if anyone have any inputs.

Thank you.

{
  "ServiceSettings": {
    "SiteURL": "https://chat.cloud",
    "WebsocketURL": "",
    "LicenseFileLocation": "",
    "ListenAddress": ":8065",
    "ConnectionSecurity": "",
    "TLSCertFile": "",
    "TLSKeyFile": "",
    "TLSMinVer": "1.2",
    "TLSStrictTransport": false,
    "TLSStrictTransportMaxAge": 63072000,
    "TLSOverwriteCiphers": [],
    "UseLetsEncrypt": false,
    "LetsEncryptCertificateCacheFile": "./config/letsencrypt.cache",
    "Forward80To443": false,
    "TrustedProxyIPHeader": [],
    "ReadTimeout": 300,
    "WriteTimeout": 300,
    "IdleTimeout": 60,
    "MaximumLoginAttempts": 10,
    "GoroutineHealthThreshold": -1,
    "EnableOAuthServiceProvider": true,
    "EnableIncomingWebhooks": true,
    "EnableOutgoingWebhooks": true,
    "EnableCommands": true,
    "EnablePostUsernameOverride": false,
    "EnablePostIconOverride": false,
    "GoogleDeveloperKey": "",
    "EnableLinkPreviews": true,
    "EnablePermalinkPreviews": true,
    "RestrictLinkPreviews": "",
    "EnableTesting": false,
    "EnableDeveloper": false,
    "DeveloperFlags": "",
    "EnableClientPerformanceDebugging": false,
    "EnableOpenTracing": false,
    "EnableSecurityFixAlert": true,
    "EnableInsecureOutgoingConnections": false,
    "AllowedUntrustedInternalConnections": "",
    "EnableMultifactorAuthentication": false,
    "EnforceMultifactorAuthentication": false,
    "EnableUserAccessTokens": false,
    "AllowCorsFrom": "",
    "CorsExposedHeaders": "",
    "CorsAllowCredentials": false,
    "CorsDebug": false,
    "AllowCookiesForSubdomains": false,
    "ExtendSessionLengthWithActivity": true,
    "SessionLengthWebInDays": 30,
    "SessionLengthWebInHours": 720,
    "SessionLengthMobileInDays": 30,
    "SessionLengthMobileInHours": 720,
    "SessionLengthSSOInDays": 30,
    "SessionLengthSSOInHours": 720,
    "SessionCacheInMinutes": 10,
    "SessionIdleTimeoutInMinutes": 43200,
    "WebsocketSecurePort": 443,
    "WebsocketPort": 80,
    "WebserverMode": "gzip",
    "EnableGifPicker": true,
    "GiphySdkKey": "",
    "EnableCustomEmoji": true,
    "EnableEmojiPicker": true,
    "PostEditTimeLimit": -1,
    "TimeBetweenUserTypingUpdatesMilliseconds": 5000,
    "EnablePostSearch": true,
    "EnableFileSearch": true,
    "MinimumHashtagLength": 3,
    "EnableUserTypingMessages": true,
    "EnableChannelViewedMessages": true,
    "EnableUserStatuses": true,
    "ExperimentalEnableAuthenticationTransfer": true,
    "ClusterLogTimeoutMilliseconds": 2000,
    "EnablePreviewFeatures": true,
    "EnableTutorial": true,
    "EnableOnboardingFlow": true,
    "ExperimentalEnableDefaultChannelLeaveJoinMessages": true,
    "ExperimentalGroupUnreadChannels": "disabled",
    "EnableAPITeamDeletion": false,
    "EnableAPITriggerAdminNotifications": false,
    "EnableAPIUserDeletion": false,
    "ExperimentalEnableHardenedMode": false,
    "ExperimentalStrictCSRFEnforcement": false,
    "EnableEmailInvitations": false,
    "DisableBotsWhenOwnerIsDeactivated": true,
    "EnableBotAccountCreation": false,
    "EnableSVGs": false,
    "EnableLatex": false,
    "EnableInlineLatex": true,
    "PostPriority": true,
    "AllowPersistentNotifications": true,
    "AllowPersistentNotificationsForGuests": false,
    "PersistentNotificationIntervalMinutes": 5,
    "PersistentNotificationMaxCount": 6,
    "PersistentNotificationMaxRecipients": 5,
    "EnableAPIChannelDeletion": false,
    "EnableLocalMode": false,
    "LocalModeSocketLocation": "/var/tmp/mattermost_local.socket",
    "EnableAWSMetering": false,
    "SplitKey": "",
    "FeatureFlagSyncIntervalSeconds": 30,
    "DebugSplit": false,
    "ThreadAutoFollow": true,
    "CollapsedThreads": "always_on",
    "ManagedResourcePaths": "",
    "EnableCustomGroups": true,
    "SelfHostedPurchase": true,
    "AllowSyncedDrafts": true,
    "UniqueEmojiReactionLimitPerPost": 50,
    "RefreshPostStatsRunTime": "00:00",
    "MaximumPayloadSizeBytes": 100000
  },
  "TeamSettings": {
    "SiteName": "Mattermost",
    "MaxUsersPerTeam": 50,
    "EnableJoinLeaveMessageByDefault": true,
    "EnableUserCreation": true,
    "EnableOpenServer": false,
    "EnableUserDeactivation": false,
    "RestrictCreationToDomains": "",
    "EnableCustomUserStatuses": true,
    "EnableCustomBrand": false,
    "CustomBrandText": "",
    "CustomDescriptionText": "",
    "RestrictDirectMessage": "any",
    "EnableLastActiveTime": true,
    "UserStatusAwayTimeout": 300,
    "MaxChannelsPerTeam": 2000,
    "MaxNotificationsPerChannel": 1000,
    "EnableConfirmNotificationsToChannel": true,
    "TeammateNameDisplay": "username",
    "ExperimentalViewArchivedChannels": true,
    "ExperimentalEnableAutomaticReplies": false,
    "LockTeammateNameDisplay": false,
    "ExperimentalPrimaryTeam": "",
    "ExperimentalDefaultChannels": []
  },
  "ClientRequirements": {
    "AndroidLatestVersion": "",
    "AndroidMinVersion": "",
    "IosLatestVersion": "",
    "IosMinVersion": ""
  },
  "SqlSettings": {
    "DriverName": "mysql",
    "DataSource": "user:S#21dba#@tcp(localhost:3306)/mattermost?charset=utf8mb4,utf8&writeTimeout=30s",
    "DataSourceReplicas": [],
    "DataSourceSearchReplicas": [],
    "MaxIdleConns": 20,
    "ConnMaxLifetimeMilliseconds": 3600000,
    "ConnMaxIdleTimeMilliseconds": 300000,
    "MaxOpenConns": 300,
    "Trace": false,
    "AtRestEncryptKey": "",
    "QueryTimeout": 30,
    "DisableDatabaseSearch": false,
    "MigrationsStatementTimeoutSeconds": 100000,
    "ReplicaLagSettings": [],
    "ReplicaMonitorIntervalSeconds": 5
  },
  "LogSettings": {
    "EnableConsole": true,
    "ConsoleLevel": "INFO",
    "ConsoleJson": true,
    "EnableColor": false,
    "EnableFile": true,
    "FileLevel": "INFO",
    "FileJson": true,
    "FileLocation": "",
    "EnableWebhookDebugging": true,
    "EnableDiagnostics": true,
    "VerboseDiagnostics": false,
    "EnableSentry": true,
    "AdvancedLoggingJSON": {},
    "AdvancedLoggingConfig": "",
    "MaxFieldSize": 2048
  },
  "ExperimentalAuditSettings": {
    "FileEnabled": false,
    "FileName": "",
    "FileMaxSizeMB": 100,
    "FileMaxAgeDays": 0,
    "FileMaxBackups": 0,
    "FileCompress": false,
    "FileMaxQueueSize": 1000,
    "AdvancedLoggingJSON": {},
    "AdvancedLoggingConfig": ""
  },
  "NotificationLogSettings": {
    "EnableConsole": true,
    "ConsoleLevel": "INFO",
    "ConsoleJson": true,
    "EnableColor": false,
    "EnableFile": true,
    "FileLevel": "INFO",
    "FileJson": true,
    "FileLocation": "",
    "AdvancedLoggingJSON": {},
    "AdvancedLoggingConfig": ""
  },
  "PasswordSettings": {
    "MinimumLength": 8,
    "Lowercase": false,
    "Number": false,
    "Uppercase": false,
    "Symbol": false,
    "EnableForgotLink": true
  },
  "FileSettings": {
    "EnableFileAttachments": true,
    "EnableMobileUpload": true,
    "EnableMobileDownload": true,
    "MaxFileSize": 104857600,
    "MaxImageResolution": 33177600,
    "MaxImageDecoderConcurrency": -1,
    "DriverName": "local",
    "Directory": "./data/",
    "EnablePublicLink": false,
    "ExtractContent": true,
    "ArchiveRecursion": false,
    "PublicLinkSalt": "",
    "InitialFont": "nunito-bold.ttf",
    "AmazonS3AccessKeyId": "",
    "AmazonS3SecretAccessKey": "",
    "AmazonS3Bucket": "",
    "AmazonS3PathPrefix": "",
    "AmazonS3Region": "",
    "AmazonS3Endpoint": "s3.amazonaws.com",
    "AmazonS3SSL": true,
    "AmazonS3SignV2": false,
    "AmazonS3SSE": false,
    "AmazonS3Trace": false,
    "AmazonS3RequestTimeoutMilliseconds": 30000,
    "DedicatedExportStore": false,
    "ExportDriverName": "local",
    "ExportDirectory": "./data/",
    "ExportAmazonS3AccessKeyId": "",
    "ExportAmazonS3SecretAccessKey": "",
    "ExportAmazonS3Bucket": "",
    "ExportAmazonS3PathPrefix": "",
    "ExportAmazonS3Region": "",
    "ExportAmazonS3Endpoint": "s3.amazonaws.com",
    "ExportAmazonS3SSL": true,
    "ExportAmazonS3SignV2": false,
    "ExportAmazonS3SSE": false,
    "ExportAmazonS3Trace": false,
    "ExportAmazonS3RequestTimeoutMilliseconds": 30000,
    "ExportAmazonS3PresignExpiresSeconds": 21600
  },
  "EmailSettings": {
    "EnableSignUpWithEmail": true,
    "EnableSignInWithEmail": true,
    "EnableSignInWithUsername": true,
    "SendEmailNotifications": false,
    "UseChannelInEmailNotifications": false,
    "RequireEmailVerification": false,
    "FeedbackName": "",
    "FeedbackEmail": "",
    "ReplyToAddress": "",
    "FeedbackOrganization": "",
    "EnableSMTPAuth": false,
    "SMTPUsername": "",
    "SMTPPassword": "",
    "SMTPServer": "",
    "SMTPPort": "10025",
    "SMTPServerTimeout": 10,
    "ConnectionSecurity": "",
    "SendPushNotifications": true,
    "PushNotificationServer": "https://push-test.mattermost.com",
    "PushNotificationContents": "full",
    "PushNotificationBuffer": 1000,
    "EnableEmailBatching": false,
    "EmailBatchingBufferSize": 256,
    "EmailBatchingInterval": 30,
    "EnablePreviewModeBanner": true,
    "SkipServerCertificateVerification": false,
    "EmailNotificationContentsType": "full",
    "LoginButtonColor": "#0000",
    "LoginButtonBorderColor": "#2389D7",
    "LoginButtonTextColor": "#2389D7"
  },
  "RateLimitSettings": {
    "Enable": false,
    "PerSec": 10,
    "MaxBurst": 100,
    "MemoryStoreSize": 10000,
    "VaryByRemoteAddr": true,
    "VaryByUser": false,
    "VaryByHeader": ""
  },
  "PrivacySettings": {
    "ShowEmailAddress": true,
    "ShowFullName": true
  },
  "SupportSettings": {
    "TermsOfServiceLink": "https://mattermost.com/pl/terms-of-use/",
    "PrivacyPolicyLink": "https://mattermost.com/pl/privacy-policy/",
    "AboutLink": "https://mattermost.com/pl/about-mattermost",
    "HelpLink": "https://mattermost.com/pl/help/",
    "ReportAProblemLink": "https://mattermost.com/pl/report-a-bug",
    "ForgotPasswordLink": "",
    "SupportEmail": "",
    "CustomTermsOfServiceEnabled": false,
    "CustomTermsOfServiceReAcceptancePeriod": 365,
    "EnableAskCommunityLink": true
  },
  "AnnouncementSettings": {
    "EnableBanner": false,
    "BannerText": "",
    "BannerColor": "#f2a93b",
    "BannerTextColor": "#333333",
    "AllowBannerDismissal": true,
    "AdminNoticesEnabled": true,
    "UserNoticesEnabled": true,
    "NoticesURL": "https://notices.mattermost.com/",
    "NoticesFetchFrequency": 3600,
    "NoticesSkipCache": false
  },
  "ThemeSettings": {
    "EnableThemeSelection": true,
    "DefaultTheme": "default",
    "AllowCustomThemes": true,
    "AllowedThemes": []
  },
  "GitLabSettings": {
    "Enable": false,
    "Secret": "",
    "Id": "",
    "Scope": "",
    "AuthEndpoint": "",
    "TokenEndpoint": "",
    "UserAPIEndpoint": "",
    "DiscoveryEndpoint": "",
    "ButtonText": "",
    "ButtonColor": ""
  },
  "GoogleSettings": {
    "Enable": false,
    "Secret": "",
    "Id": "",
    "Scope": "profile email",
    "AuthEndpoint": "https://accounts.google.com/o/oauth2/v2/auth",
    "TokenEndpoint": "https://www.googleapis.com/oauth2/v4/token",
    "UserAPIEndpoint": "https://people.googleapis.com/v1/people/me?personFields=names,emailAddresses,nicknames,metadata",
    "DiscoveryEndpoint": "",
    "ButtonText": "",
    "ButtonColor": ""
  },
  "Office365Settings": {
    "Enable": false,
    "Secret": "",
    "Id": "",
    "Scope": "User.Read",
    "AuthEndpoint": "https://login.microsoftonline.com/common/oauth2/v2.0/authorize",
    "TokenEndpoint": "https://login.microsoftonline.com/common/oauth2/v2.0/token",
    "UserAPIEndpoint": "https://graph.microsoft.com/v1.0/me",
    "DiscoveryEndpoint": "",
    "DirectoryId": ""
  },
  "OpenIdSettings": {
    "Enable": false,
    "Secret": "",
    "Id": "",
    "Scope": "profile openid email",
    "AuthEndpoint": "",
    "TokenEndpoint": "",
    "UserAPIEndpoint": "",
    "DiscoveryEndpoint": "",
    "ButtonText": "",
    "ButtonColor": "#145DBF"
  },
  "LdapSettings": {
    "Enable": false,
    "EnableSync": false,
    "LdapServer": "",
    "LdapPort": 389,
    "ConnectionSecurity": "",
    "BaseDN": "",
    "BindUsername": "",
    "BindPassword": "",
    "UserFilter": "",
    "GroupFilter": "",
    "GuestFilter": "",
    "EnableAdminFilter": false,
    "AdminFilter": "",
    "GroupDisplayNameAttribute": "",
    "GroupIdAttribute": "",
    "FirstNameAttribute": "",
    "LastNameAttribute": "",
    "EmailAttribute": "",
    "UsernameAttribute": "",
    "NicknameAttribute": "",
    "IdAttribute": "",
    "PositionAttribute": "",
    "LoginIdAttribute": "",
    "PictureAttribute": "",
    "SyncIntervalMinutes": 60,
    "SkipCertificateVerification": false,
    "PublicCertificateFile": "",
    "PrivateKeyFile": "",
    "QueryTimeout": 60,
    "MaxPageSize": 0,
    "LoginFieldName": "",
    "LoginButtonColor": "#0000",
    "LoginButtonBorderColor": "#2389D7",
    "LoginButtonTextColor": "#2389D7",
    "Trace": false
  },
  "ComplianceSettings": {
    "Enable": false,
    "Directory": "./data/",
    "EnableDaily": false,
    "BatchSize": 30000
  },
  "LocalizationSettings": {
    "DefaultServerLocale": "en",
    "DefaultClientLocale": "en",
    "AvailableLocales": ""
  },
  "SamlSettings": {
    "Enable": false,
    "EnableSyncWithLdap": false,
    "EnableSyncWithLdapIncludeAuth": false,
    "IgnoreGuestsLdapSync": false,
    "Verify": true,
    "Encrypt": true,
    "SignRequest": false,
    "IdpURL": "",
    "IdpDescriptorURL": "",
    "IdpMetadataURL": "",
    "ServiceProviderIdentifier": "",
    "AssertionConsumerServiceURL": "",
    "SignatureAlgorithm": "RSAwithSHA1",
    "CanonicalAlgorithm": "Canonical1.0",
    "ScopingIDPProviderId": "",
    "ScopingIDPName": "",
    "IdpCertificateFile": "",
    "PublicCertificateFile": "",
    "PrivateKeyFile": "",
    "IdAttribute": "",
    "GuestAttribute": "",
    "EnableAdminAttribute": false,
    "AdminAttribute": "",
    "FirstNameAttribute": "",
    "LastNameAttribute": "",
    "EmailAttribute": "",
    "UsernameAttribute": "",
    "NicknameAttribute": "",
    "LocaleAttribute": "",
    "PositionAttribute": "",
    "LoginButtonText": "SAML",
    "LoginButtonColor": "#34a28b",
    "LoginButtonBorderColor": "#2389D7",
    "LoginButtonTextColor": "#ffffff"
  },
  "NativeAppSettings": {
    "AppCustomURLSchemes": [
      "mmauth://",
      "mmauthbeta://"
    ],
    "AppDownloadLink": "https://mattermost.com/pl/download-apps",
    "AndroidAppDownloadLink": "https://mattermost.com/pl/android-app/",
    "IosAppDownloadLink": "https://mattermost.com/pl/ios-app/"
  },
  "ClusterSettings": {
    "Enable": false,
    "ClusterName": "",
    "OverrideHostname": "",
    "NetworkInterface": "",
    "BindAddress": "",
    "AdvertiseAddress": "",
    "UseIPAddress": true,
    "EnableGossipCompression": true,
    "EnableExperimentalGossipEncryption": false,
    "ReadOnlyConfig": true,
    "GossipPort": 8074,
    "StreamingPort": 8075,
    "MaxIdleConns": 100,
    "MaxIdleConnsPerHost": 128,
    "IdleConnTimeoutMilliseconds": 90000
  },
  "MetricsSettings": {
    "Enable": false,
    "BlockProfileRate": 0,
    "ListenAddress": ":8067"
  },
  "ExperimentalSettings": {
    "ClientSideCertEnable": false,
    "ClientSideCertCheck": "secondary",
    "LinkMetadataTimeoutMilliseconds": 5000,
    "RestrictSystemAdmin": false,
    "UseNewSAMLLibrary": false,
    "EnableSharedChannels": false,
    "EnableRemoteClusterService": false,
    "DisableAppBar": false,
    "DisableRefetchingOnBrowserFocus": false,
    "DelayChannelAutocomplete": false
  },
  "AnalyticsSettings": {
    "MaxUsersForStatistics": 2500
  },
  "ElasticsearchSettings": {
    "ConnectionURL": "http://localhost:9200",
    "Username": "elastic",
    "Password": "changeme",
    "EnableIndexing": false,
    "EnableSearching": false,
    "EnableAutocomplete": false,
    "Sniff": true,
    "PostIndexReplicas": 1,
    "PostIndexShards": 1,
    "ChannelIndexReplicas": 1,
    "ChannelIndexShards": 1,
    "UserIndexReplicas": 1,
    "UserIndexShards": 1,
    "AggregatePostsAfterDays": 365,
    "PostsAggregatorJobStartTime": "03:00",
    "IndexPrefix": "",
    "LiveIndexingBatchSize": 1,
    "BatchSize": 10000,
    "RequestTimeoutSeconds": 30,
    "SkipTLSVerification": false,
    "CA": "",
    "ClientCert": "",
    "ClientKey": "",
    "Trace": "",
    "IgnoredPurgeIndexes": ""
  },
  "BleveSettings": {
    "IndexDir": "",
    "EnableIndexing": false,
    "EnableSearching": false,
    "EnableAutocomplete": false,
    "BatchSize": 10000
  },
  "DataRetentionSettings": {
    "EnableMessageDeletion": false,
    "EnableFileDeletion": false,
    "EnableBoardsDeletion": false,
    "MessageRetentionDays": 365,
    "FileRetentionDays": 365,
    "BoardsRetentionDays": 365,
    "DeletionJobStartTime": "02:00",
    "BatchSize": 3000,
    "TimeBetweenBatchesMilliseconds": 100,
    "RetentionIdsBatchSize": 100
  },
  "MessageExportSettings": {
    "EnableExport": false,
    "ExportFormat": "actiance",
    "DailyRunTime": "01:00",
    "ExportFromTimestamp": 0,
    "BatchSize": 10000,
    "DownloadExportResults": false,
    "GlobalRelaySettings": {
      "CustomerType": "A9",
      "SMTPUsername": "",
      "SMTPPassword": "",
      "EmailAddress": "",
      "SMTPServerTimeout": 1800,
      "CustomSMTPServerName": "",
      "CustomSMTPPort": "25"
    }
  },
  "JobSettings": {
    "RunJobs": true,
    "RunScheduler": true,
    "CleanupJobsThresholdDays": -1,
    "CleanupConfigThresholdDays": -1
  },
  "ProductSettings": {},
  "PluginSettings": {
    "Enable": true,
    "EnableUploads": false,
    "AllowInsecureDownloadURL": false,
    "EnableHealthCheck": true,
    "Directory": "./plugins",
    "ClientDirectory": "./client/plugins",
    "Plugins": {},
    "PluginStates": {
      "com.mattermost.calls": {
        "Enable": true
      },
      "com.mattermost.nps": {
        "Enable": true
      },
      "playbooks": {
        "Enable": true
      }
    },
    "EnableMarketplace": true,
    "EnableRemoteMarketplace": true,
    "AutomaticPrepackagedPlugins": true,
    "RequirePluginSignature": false,
    "MarketplaceURL": "https://api.integrations.mattermost.com",
    "SignaturePublicKeyFiles": [],
    "ChimeraOAuthProxyURL": ""
  },
  "DisplaySettings": {
    "CustomURLSchemes": [],
    "MaxMarkdownNodes": 0
  },
  "GuestAccountsSettings": {
    "Enable": false,
    "HideTags": false,
    "AllowEmailAccounts": true,
    "EnforceMultifactorAuthentication": false,
    "RestrictCreationToDomains": ""
  },
  "ImageProxySettings": {
    "Enable": false,
    "ImageProxyType": "local",
    "RemoteImageProxyURL": "",
    "RemoteImageProxyOptions": ""
  },
  "CloudSettings": {
    "CWSURL": "https://portal.test.cloud.mattermost.com",
    "CWSAPIURL": "https://api.internal.test.cloud.mattermost.com",
    "CWSMock": false
  },
  "FeatureFlags": {
    "TestFeature": "off",
    "TestBoolFeature": false,
    "EnableRemoteClusterService": false,
    "AppsEnabled": true,
    "PermalinkPreviews": false,
    "CallsEnabled": true,
    "NormalizeLdapDNs": false,
    "PostPriority": false,
    "WysiwygEditor": false,
    "OnboardingTourTips": true,
    "DeprecateCloudFree": false,
    "CloudReverseTrial": false,
    "EnableExportDirectDownload": false,
    "StreamlinedMarketplace": true,
    "CloudIPFiltering": false,
    "ConsumePostHook": false,
    "CloudAnnualRenewals": false
  },
  "ImportSettings": {
    "Directory": "./import",
    "RetentionDays": 30
  },
  "ExportSettings": {
    "Directory": "./export",
    "RetentionDays": 30
  }
}
{
  "ServiceSettings": {
    "SiteURL": "https://chat.cloud",
    "WebsocketURL": "",
    "LicenseFileLocation": "",
    "ListenAddress": ":8065",
    "ConnectionSecurity": "",
    "TLSCertFile": "",
    "TLSKeyFile": "",
    "TLSMinVer": "1.2",
    "TLSStrictTransport": false,
    "TLSStrictTransportMaxAge": 63072000,
    "TLSOverwriteCiphers": [],
    "UseLetsEncrypt": false,
    "LetsEncryptCertificateCacheFile": "./config/letsencrypt.cache",
    "Forward80To443": false,
    "TrustedProxyIPHeader": [],
    "ReadTimeout": 300,
    "WriteTimeout": 300,
    "IdleTimeout": 60,
    "MaximumLoginAttempts": 10,
    "GoroutineHealthThreshold": -1,
    "EnableOAuthServiceProvider": true,
    "EnableIncomingWebhooks": true,
    "EnableOutgoingWebhooks": true,
    "EnableCommands": true,
    "EnablePostUsernameOverride": false,
    "EnablePostIconOverride": false,
    "GoogleDeveloperKey": "",
    "EnableLinkPreviews": true,
    "EnablePermalinkPreviews": true,
    "RestrictLinkPreviews": "",
    "EnableTesting": false,
    "EnableDeveloper": false,
    "DeveloperFlags": "",
    "EnableClientPerformanceDebugging": false,
    "EnableOpenTracing": false,
    "EnableSecurityFixAlert": true,
    "EnableInsecureOutgoingConnections": false,
    "AllowedUntrustedInternalConnections": "",
    "EnableMultifactorAuthentication": false,
    "EnforceMultifactorAuthentication": false,
    "EnableUserAccessTokens": false,
    "AllowCorsFrom": "",
    "CorsExposedHeaders": "",
    "CorsAllowCredentials": false,
    "CorsDebug": false,
    "AllowCookiesForSubdomains": false,
    "ExtendSessionLengthWithActivity": true,
    "SessionLengthWebInDays": 30,
    "SessionLengthWebInHours": 720,
    "SessionLengthMobileInDays": 30,
    "SessionLengthMobileInHours": 720,
    "SessionLengthSSOInDays": 30,
    "SessionLengthSSOInHours": 720,
    "SessionCacheInMinutes": 10,
    "SessionIdleTimeoutInMinutes": 43200,
    "WebsocketSecurePort": 443,
    "WebsocketPort": 80,
    "WebserverMode": "gzip",
    "EnableGifPicker": true,
    "GiphySdkKey": "",
    "EnableCustomEmoji": true,
    "EnableEmojiPicker": true,
    "PostEditTimeLimit": -1,
    "TimeBetweenUserTypingUpdatesMilliseconds": 5000,
    "EnablePostSearch": true,
    "EnableFileSearch": true,
    "MinimumHashtagLength": 3,
    "EnableUserTypingMessages": true,
    "EnableChannelViewedMessages": true,
    "EnableUserStatuses": true,
    "ExperimentalEnableAuthenticationTransfer": true,
    "ClusterLogTimeoutMilliseconds": 2000,
    "EnablePreviewFeatures": true,
    "EnableTutorial": true,
    "EnableOnboardingFlow": true,
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    "ExperimentalGroupUnreadChannels": "disabled",
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    "RefreshPostStatsRunTime": "00:00",
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    "CustomBrandText": "",
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  "ClientRequirements": {
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    "AndroidMinVersion": "",
    "IosLatestVersion": "",
    "IosMinVersion": ""
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    "DriverName": "mysql",
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    "MigrationsStatementTimeoutSeconds": 100000,
    "ReplicaLagSettings": [],
    "ReplicaMonitorIntervalSeconds": 5
  },
  "LogSettings": {
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    "ConsoleLevel": "INFO",
    "ConsoleJson": true,
    "EnableColor": false,
    "EnableFile": true,
    "FileLevel": "INFO",
    "FileJson": true,
    "FileLocation": "",
    "EnableWebhookDebugging": true,
    "EnableDiagnostics": true,
    "VerboseDiagnostics": false,
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    "AdvancedLoggingJSON": {},
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    "MaxFieldSize": 2048
  },
  "ExperimentalAuditSettings": {
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    "FileMaxBackups": 0,
    "FileCompress": false,
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    "AdvancedLoggingJSON": {},
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  "NotificationLogSettings": {
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    "EnableColor": false,
    "EnableFile": true,
    "FileLevel": "INFO",
    "FileJson": true,
    "FileLocation": "",
    "AdvancedLoggingJSON": {},
    "AdvancedLoggingConfig": ""
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    "Lowercase": false,
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    "EnableFileAttachments": true,
    "EnableMobileUpload": true,
    "EnableMobileDownload": true,
    "MaxFileSize": 104857600,
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    "MaxImageDecoderConcurrency": -1,
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    "Directory": "./data/",
    "EnablePublicLink": false,
    "ExtractContent": true,
    "ArchiveRecursion": false,
    "PublicLinkSalt": "",
    "InitialFont": "nunito-bold.ttf",
    "AmazonS3AccessKeyId": "",
    "AmazonS3SecretAccessKey": "",
    "AmazonS3Bucket": "",
    "AmazonS3PathPrefix": "",
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    "AmazonS3Endpoint": "s3.amazonaws.com",
    "AmazonS3SSL": true,
    "AmazonS3SignV2": false,
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    "AmazonS3RequestTimeoutMilliseconds": 30000,
    "DedicatedExportStore": false,
    "ExportDriverName": "local",
    "ExportDirectory": "./data/",
    "ExportAmazonS3AccessKeyId": "",
    "ExportAmazonS3SecretAccessKey": "",
    "ExportAmazonS3Bucket": "",
    "ExportAmazonS3PathPrefix": "",
    "ExportAmazonS3Region": "",
    "ExportAmazonS3Endpoint": "s3.amazonaws.com",
    "ExportAmazonS3SSL": true,
    "ExportAmazonS3SignV2": false,
    "ExportAmazonS3SSE": false,
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    "ExportAmazonS3RequestTimeoutMilliseconds": 30000,
    "ExportAmazonS3PresignExpiresSeconds": 21600
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    "EnableSignInWithEmail": true,
    "EnableSignInWithUsername": true,
    "SendEmailNotifications": false,
    "UseChannelInEmailNotifications": false,
    "RequireEmailVerification": false,
    "FeedbackName": "",
    "FeedbackEmail": "",
    "ReplyToAddress": "",
    "FeedbackOrganization": "",
    "EnableSMTPAuth": false,
    "SMTPUsername": "",
    "SMTPPassword": "",
    "SMTPServer": "",
    "SMTPPort": "10025",
    "SMTPServerTimeout": 10,
    "ConnectionSecurity": "",
    "SendPushNotifications": true,
    "PushNotificationServer": "https://push-test.mattermost.com",
    "PushNotificationContents": "full",
    "PushNotificationBuffer": 1000,
    "EnableEmailBatching": false,
    "EmailBatchingBufferSize": 256,
    "EmailBatchingInterval": 30,
    "EnablePreviewModeBanner": true,
    "SkipServerCertificateVerification": false,
    "EmailNotificationContentsType": "full",
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    "LoginButtonBorderColor": "#2389D7",
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    "MemoryStoreSize": 10000,
    "VaryByRemoteAddr": true,
    "VaryByUser": false,
    "VaryByHeader": ""
  },
  "PrivacySettings": {
    "ShowEmailAddress": true,
    "ShowFullName": true
  },
  "SupportSettings": {
    "TermsOfServiceLink": "https://mattermost.com/pl/terms-of-use/",
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    "AboutLink": "https://mattermost.com/pl/about-mattermost",
    "HelpLink": "https://mattermost.com/pl/help/",
    "ReportAProblemLink": "https://mattermost.com/pl/report-a-bug",
    "ForgotPasswordLink": "",
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    "CustomTermsOfServiceEnabled": false,
    "CustomTermsOfServiceReAcceptancePeriod": 365,
    "EnableAskCommunityLink": true
  },
  "AnnouncementSettings": {
    "EnableBanner": false,
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    "BannerColor": "#f2a93b",
    "BannerTextColor": "#333333",
    "AllowBannerDismissal": true,
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    "NoticesURL": "https://notices.mattermost.com/",
    "NoticesFetchFrequency": 3600,
    "NoticesSkipCache": false
  },
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    "DefaultTheme": "default",
    "AllowCustomThemes": true,
    "AllowedThemes": []
  },
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    "Secret": "",
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    "ButtonText": "",
    "ButtonColor": ""
  },
  "GoogleSettings": {
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    "Secret": "",
    "Id": "",
    "Scope": "profile email",
    "AuthEndpoint": "https://accounts.google.com/o/oauth2/v2/auth",
    "TokenEndpoint": "https://www.googleapis.com/oauth2/v4/token",
    "UserAPIEndpoint": "https://people.googleapis.com/v1/people/me?personFields=names,emailAddresses,nicknames,metadata",
    "DiscoveryEndpoint": "",
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    "ButtonColor": ""
  },
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    "Enable": false,
    "Secret": "",
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    "Scope": "User.Read",
    "AuthEndpoint": "https://login.microsoftonline.com/common/oauth2/v2.0/authorize",
    "TokenEndpoint": "https://login.microsoftonline.com/common/oauth2/v2.0/token",
    "UserAPIEndpoint": "https://graph.microsoft.com/v1.0/me",
    "DiscoveryEndpoint": "",
    "DirectoryId": ""
  },
  "OpenIdSettings": {
    "Enable": false,
    "Secret": "",
    "Id": "",
    "Scope": "profile openid email",
    "AuthEndpoint": "",
    "TokenEndpoint": "",
    "UserAPIEndpoint": "",
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    "ButtonText": "",
    "ButtonColor": "#145DBF"
  },
  "LdapSettings": {
    "Enable": false,
    "EnableSync": false,
    "LdapServer": "",
    "LdapPort": 389,
    "ConnectionSecurity": "",
    "BaseDN": "",
    "BindUsername": "",
    "BindPassword": "",
    "UserFilter": "",
    "GroupFilter": "",
    "GuestFilter": "",
    "EnableAdminFilter": false,
    "AdminFilter": "",
    "GroupDisplayNameAttribute": "",
    "GroupIdAttribute": "",
    "FirstNameAttribute": "",
    "LastNameAttribute": "",
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    "NicknameAttribute": "",
    "IdAttribute": "",
    "PositionAttribute": "",
    "LoginIdAttribute": "",
    "PictureAttribute": "",
    "SyncIntervalMinutes": 60,
    "SkipCertificateVerification": false,
    "PublicCertificateFile": "",
    "PrivateKeyFile": "",
    "QueryTimeout": 60,
    "MaxPageSize": 0,
    "LoginFieldName": "",
    "LoginButtonColor": "#0000",
    "LoginButtonBorderColor": "#2389D7",
    "LoginButtonTextColor": "#2389D7",
    "Trace": false
  },
  "ComplianceSettings": {
    "Enable": false,
    "Directory": "./data/",
    "EnableDaily": false,
    "BatchSize": 30000
  },
  "LocalizationSettings": {
    "DefaultServerLocale": "en",
    "DefaultClientLocale": "en",
    "AvailableLocales": ""
  },
  "SamlSettings": {
    "Enable": false,
    "EnableSyncWithLdap": false,
    "EnableSyncWithLdapIncludeAuth": false,
    "IgnoreGuestsLdapSync": false,
    "Verify": true,
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    "ServiceProviderIdentifier": "",
    "AssertionConsumerServiceURL": "",
    "SignatureAlgorithm": "RSAwithSHA1",
    "CanonicalAlgorithm": "Canonical1.0",
    "ScopingIDPProviderId": "",
    "ScopingIDPName": "",
    "IdpCertificateFile": "",
    "PublicCertificateFile": "",
    "PrivateKeyFile": "",
    "IdAttribute": "",
    "GuestAttribute": "",
    "EnableAdminAttribute": false,
    "AdminAttribute": "",
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    "LastNameAttribute": "",
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    "UsernameAttribute": "",
    "NicknameAttribute": "",
    "LocaleAttribute": "",
    "PositionAttribute": "",
    "LoginButtonText": "SAML",
    "LoginButtonColor": "#34a28b",
    "LoginButtonBorderColor": "#2389D7",
    "LoginButtonTextColor": "#ffffff"
  },
  "NativeAppSettings": {
    "AppCustomURLSchemes": [
      "mmauth://",
      "mmauthbeta://"
    ],
    "AppDownloadLink": "https://mattermost.com/pl/download-apps",
    "AndroidAppDownloadLink": "https://mattermost.com/pl/android-app/",
    "IosAppDownloadLink": "https://mattermost.com/pl/ios-app/"
  },
  "ClusterSettings": {
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    "AdvertiseAddress": "",
    "UseIPAddress": true,
    "EnableGossipCompression": true,
    "EnableExperimentalGossipEncryption": false,
    "ReadOnlyConfig": true,
    "GossipPort": 8074,
    "StreamingPort": 8075,
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    "MaxIdleConnsPerHost": 128,
    "IdleConnTimeoutMilliseconds": 90000
  },
  "MetricsSettings": {
    "Enable": false,
    "BlockProfileRate": 0,
    "ListenAddress": ":8067"
  },
  "ExperimentalSettings": {
    "ClientSideCertEnable": false,
    "ClientSideCertCheck": "secondary",
    "LinkMetadataTimeoutMilliseconds": 5000,
    "RestrictSystemAdmin": false,
    "UseNewSAMLLibrary": false,
    "EnableSharedChannels": false,
    "EnableRemoteClusterService": false,
    "DisableAppBar": false,
    "DisableRefetchingOnBrowserFocus": false,
    "DelayChannelAutocomplete": false
  },
  "AnalyticsSettings": {
    "MaxUsersForStatistics": 2500
  },
  "ElasticsearchSettings": {
    "ConnectionURL": "http://localhost:9200",
    "Username": "elastic",
    "Password": "changeme",
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    "PostsAggregatorJobStartTime": "03:00",
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    "BatchSize": 10000,
    "RequestTimeoutSeconds": 30,
    "SkipTLSVerification": false,
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  },
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  },
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    "TimeBetweenBatchesMilliseconds": 100,
    "RetentionIdsBatchSize": 100
  },
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    "DownloadExportResults": false,
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      "CustomSMTPPort": "25"
    }
  },
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  },
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    },
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    "MarketplaceURL": "https://api.integrations.mattermost.com",
    "SignaturePublicKeyFiles": [],
    "ChimeraOAuthProxyURL": ""
  },
  "DisplaySettings": {
    "CustomURLSchemes": [],
    "MaxMarkdownNodes": 0
  },
  "GuestAccountsSettings": {
    "Enable": false,
    "HideTags": false,
    "AllowEmailAccounts": true,
    "EnforceMultifactorAuthentication": false,
    "RestrictCreationToDomains": ""
  },
  "ImageProxySettings": {
    "Enable": false,
    "ImageProxyType": "local",
    "RemoteImageProxyURL": "",
    "RemoteImageProxyOptions": ""
  },
  "CloudSettings": {
    "CWSURL": "https://portal.test.cloud.mattermost.com",
    "CWSAPIURL": "https://api.internal.test.cloud.mattermost.com",
    "CWSMock": false
  },
  "FeatureFlags": {
    "TestFeature": "off",
    "TestBoolFeature": false,
    "EnableRemoteClusterService": false,
    "AppsEnabled": true,
    "PermalinkPreviews": false,
    "CallsEnabled": true,
    "NormalizeLdapDNs": false,
    "PostPriority": false,
    "WysiwygEditor": false,
    "OnboardingTourTips": true,
    "DeprecateCloudFree": false,
    "CloudReverseTrial": false,
    "EnableExportDirectDownload": false,
    "StreamlinedMarketplace": true,
    "CloudIPFiltering": false,
    "ConsumePostHook": false,
    "CloudAnnualRenewals": false
  },
  "ImportSettings": {
    "Directory": "./import",
    "RetentionDays": 30
  },
  "ExportSettings": {
    "Directory": "./export",
    "RetentionDays": 30
  }
}
 "TeamSettings": {
    "SiteName": "Mattermost",
    "MaxUsersPerTeam": 50,
    "EnableJoinLeaveMessageByDefault": true,
    "EnableUserCreation": true,
    "EnableOpenServer": false,
    "EnableUserDeactivation": false,
    "RestrictCreationToDomains": "",
    "EnableCustomUserStatuses": true,
    "EnableCustomBrand": false,
    "CustomBrandText": "",
    "CustomDescriptionText": "",
    "RestrictDirectMessage": "any",
    "EnableLastActiveTime": true,
    "UserStatusAwayTimeout": 300,
    "MaxChannelsPerTeam": 2000,
    "MaxNotificationsPerChannel": 1000,
    "EnableConfirmNotificationsToChannel": true,
    "TeammateNameDisplay": "username",
    "ExperimentalViewArchivedChannels": true,
    "ExperimentalEnableAutomaticReplies": false,
    "LockTeammateNameDisplay": false,
    "ExperimentalPrimaryTeam": "",
    "ExperimentalDefaultChannels": []
  },
  "ClientRequirements": {
    "AndroidLatestVersion": "",
    "AndroidMinVersion": "",
    "IosLatestVersion": "",
    "IosMinVersion": ""
  },
  "SqlSettings": {
    "DriverName": "mysql",
    "DataSource": "user:S#21dba#@tcp(localhost:3306)/mattermost?charset=utf8mb4,utf8&writeTimeout=30s",
    "DataSourceReplicas": [],
    "DataSourceSearchReplicas": [],
    "MaxIdleConns": 20,
    "ConnMaxLifetimeMilliseconds": 3600000,
    "ConnMaxIdleTimeMilliseconds": 300000,
    "MaxOpenConns": 300,
    "Trace": false,
    "AtRestEncryptKey": "",
    "QueryTimeout": 30,
    "DisableDatabaseSearch": false,
    "MigrationsStatementTimeoutSeconds": 100000,
    "ReplicaLagSettings": [],
    "ReplicaMonitorIntervalSeconds": 5
  },
  "LogSettings": {
    "EnableConsole": true,
    "ConsoleLevel": "INFO",
    "ConsoleJson": true,
    "EnableColor": false,
    "EnableFile": true,
    "FileLevel": "INFO",
    "FileJson": true,
    "FileLocation": "",
    "EnableWebhookDebugging": true,
    "EnableDiagnostics": true,
    "VerboseDiagnostics": false,
    "EnableSentry": true,
    "AdvancedLoggingJSON": {},
    "AdvancedLoggingConfig": "",
    "MaxFieldSize": 2048
  },
  "ExperimentalAuditSettings": {
    "FileEnabled": false,
    "FileName": "",
    "FileMaxSizeMB": 100,
    "FileMaxAgeDays": 0,
    "FileMaxBackups": 0,
    "FileCompress": false,
    "FileMaxQueueSize": 1000,
    "AdvancedLoggingJSON": {},
    "AdvancedLoggingConfig": ""
  },
  "NotificationLogSettings": {
    "EnableConsole": true,
    "ConsoleLevel": "INFO",
    "ConsoleJson": true,
    "EnableColor": false,
    "EnableFile": true,
    "FileLevel": "INFO",
    "FileJson": true,
    "FileLocation": "",
    "AdvancedLoggingJSON": {},
    "AdvancedLoggingConfig": ""
  },
  "PasswordSettings": {
    "MinimumLength": 8,
    "Lowercase": false,
    "Number": false,
    "Uppercase": false,
    "Symbol": false,
    "EnableForgotLink": true
  },
  "FileSettings": {
    "EnableFileAttachments": true,
    "EnableMobileUpload": true,
    "EnableMobileDownload": true,
    "MaxFileSize": 104857600,
    "MaxImageResolution": 33177600,
    "MaxImageDecoderConcurrency": -1,
    "DriverName": "local",
    "Directory": "./data/",
    "EnablePublicLink": false,
    "ExtractContent": true,
    "ArchiveRecursion": false,
    "PublicLinkSalt": "",
    "InitialFont": "nunito-bold.ttf",
    "AmazonS3AccessKeyId": "",
    "AmazonS3SecretAccessKey": "",
    "AmazonS3Bucket": "",
    "AmazonS3PathPrefix": "",
    "AmazonS3Region": "",
    "AmazonS3Endpoint": "s3.amazonaws.com",
    "AmazonS3SSL": true,
    "AmazonS3SignV2": false,
    "AmazonS3SSE": false,
    "AmazonS3Trace": false,
    "AmazonS3RequestTimeoutMilliseconds": 30000,
    "DedicatedExportStore": false,
    "ExportDriverName": "local",
    "ExportDirectory": "./data/",
    "ExportAmazonS3AccessKeyId": "",
    "ExportAmazonS3SecretAccessKey": "",
    "ExportAmazonS3Bucket": "",
    "ExportAmazonS3PathPrefix": "",
    "ExportAmazonS3Region": "",
    "ExportAmazonS3Endpoint": "s3.amazonaws.com",
    "ExportAmazonS3SSL": true,
    "ExportAmazonS3SignV2": false,
    "ExportAmazonS3SSE": false,
    "ExportAmazonS3Trace": false,
    "ExportAmazonS3RequestTimeoutMilliseconds": 30000,
    "ExportAmazonS3PresignExpiresSeconds": 21600
  },

Is it just images? Do documents show up and work correctly?

What does /opt/mattermost/logs/mattermost.log say? You can try increasing verbosity to DEBUG and tail -f it, then visit a thread with an image and see what shows up.

Same with the system logs… tail -f /var/log/messages and watch for errors there, too.

Images (and all binary objects) are kept in /opt/mattermost/data Double-check it’s permissions, SELinux context labels, etc.

Hi John

Thank you for looking into this and providing the information to troubleshoot,

The problem was with the files themselves, when i migrate the “data” folder from Unraid i copied them via the file manager app called Krusader and it didn’t warn me about the corupted folders.

I went into the terminal and created an archive and transfered the data to the new server and everything works now.

Best regards,

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