[SOLVED] Moving to new server not seeing teams and users

Troubleshooting
1

Doesn’t list any users or teams but it copied over all the channels and posts… I moved the /data folder from old server to new server per these instructions.

Anyone else seen this?

Steps –

#Stop mattermost on source
stop mattermost daemon
[root@mattermost ~]# systemctl stop mattermost.service
Verify mattermost status
[root@mattermost ~]# systemctl status mattermost.service

#Backup postgres database
pg_dump -U mmuser -d mattermost -h 127.0.0.1 -f mm_backup.sql
#Pull down backup to laptop
scp -r money@1x.x.x.x:/home/money/mm_backup.sql .
#Pull down config.json
scp -r money@1x.x.x.x:/home/money/config.json .
#zip up data folder
tar -zcvf data.tar.gz /opt/mattermost/data
#Pull data folder down
scp -r money@1x.x.x.x:/home/money/data.tar.gz .

#Push up to the new server
scp mm_backup.sql money@1x.x.x.x:/home/money
scp config.json money@1x.x.x.x:/home/money
scp data.tar.gz money@1x.x.x.x:/home/money

#rename the old Data directory
mv -R data data.old
#untar and then copy data folder contents(if need be) into /opt/mattermost/
tar -zxvf data.tar.gz
mv config.json
and
#Restore
psql -U mmuser -d mattermost -h 127.0.0.1 -f mm_backup.sql

This restored the posts and channels but not teams and users???

2

Have you set the proper permissions to the data folder in case you’re not running it as root?

ls -la data

3

I seem to…

4

and …

5

Ah shoot didn’t realize the one server was on 3.5 and the new one on 3.8, gotta fix that tonight and hopefully that fixes it.

6

Looks like that was the problem, gotta learn to read the manuals better… I’m going to try it again though in the next couple weeks and see.

7

Thanks for your feedback @mathurin!

Seems your issue is solved for now but let us know how it goes when you do a re-run in a couple of weeks!