It appears to be an issue connecting to the DB. I am seeing the following error in the mattermost.log around the time of the upgrade:
{“timestamp”:“2025-10-22 17:55:03.884 Z”,“level”:“info”,“msg”:“Server is initializing…”,“caller”:“platform/service.go:178”,“go_vers
ion”:“go1.24.6”}
{“timestamp”:“2025-10-22 17:55:03.884 Z”,“level”:“info”,“msg”:“Current version is 11.0.2 (18457083734/Mon Oct 13 06:31:26 UTC 2025/79
77e7e6dae3e13ded929a1bef2897d455456e5e/f42f8a18a93dc63807a5e8949e306020ec70c3b6)”,“caller”:“platform/service.go:181”,"current_version
":“11.0.2”,“build_number”:“18457083734”,“build_date”:“Mon Oct 13 06:31:26 UTC 2025”,“build_hash”:“7977e7e6dae3e13ded929a1bef2897d4554
56e5e”,“build_hash_enterprise”:“f42f8a18a93dc63807a5e8949e306020ec70c3b6”,“service_environment”:“production”}
{“timestamp”:“2025-10-22 17:55:03.884 Z”,“level”:“info”,“msg”:“Enterprise Build”,“caller”:“platform/service.go:196”,"enterprise_build
":true,“is_trial”:false}
{“timestamp”:“2025-10-22 17:55:03.884 Z”,“level”:“info”,“msg”:“Successfully connected to cache backend”,“caller”:“platform/service.go
:229”,“backend”:“lru”,“result”:“OK”}
{“timestamp”:“2025-10-22 17:55:03.892 Z”,“level”:“error”,“msg”:“Failed to ping DB”,“caller”:“sql/sql_utils.go:51”,“database”:“master”
,“dataSource”:“postgres://:@localhost/mattermost_test?binary_parameters=yes&connect_timeout=10&sslmode=disable”,“retrying in
seconds”:2,“error”:“pq: password authentication failed for user “mmuser””}
Doing a database listing in postgres shows no such database. mmuser has full access privilege to mattermost database.
Thoughts?