Upload file problem

Troubleshooting
1

Summary
When I want to upload a file, it freezes. I checked permission, but it is not a problem because when I go to docker, I don’t have a problem creating files in data, like this user.

Steps to reproduce
How can we reproduce the issue (what version are you using?)

Mattermost Version: 7.8.2

Database Schema Version: 101

Database: postgres

debian 10

install in docker

Expected behavior
App uploading, but server dont gimmy response on call POST /api/v4/files.

Observed behavior
I couldn’t see anything in the mattermost.log.

2

Hi @olidstva and welcome to the Mattermost forums!

is this a new setup? Did it ever work? Were there any recent changes which could be the reason for it to not work anymore (if it ever did)? Does a restart of the Mattermost docker container fix the problem temporarily?

3

Hello,
i had 5.37.10 and it was ok, so i had to manually upgrade db for upgrade after it i upgraded from 6.3.10 to 7.1.8 and to 7.8.2. I rebuilded all docker and it started ok. Docker started healthy and everything see like ok, but people start write me, that they couldnt upload any file. When i was debugging, i saw that api call on file dont gimmy response, but i dont see anything for this problem in mattermost.log. Only

4

In docker is log for board, where is the problem API ERROR code=500 error="http handler panic" api=/api/v2/files/teams/fbcb8sw477fnbc39t9xqg5o68e/ba1g9rrggr7ydtr9b79ohqntxua/7mufztg5kbbdhfxagxqbdwdqawe.gif github.com/mattermost/focalboard/server/api.(*API).errorResponse github.com/mattermost/focalboard/server/api/api.go:200 github.com/mattermost/focalboard/server/api.(*API).panicHandler.func1.1 github.com/mattermost/focalboard/server/api/api.go:131 runtime.gopanic runtime/panic.go:838 runtime.panicmem runtime/panic.go:220 runtime.sigpanic runtime/signal_unix.go:818 github.com/mattermost/focalboard/server/api.(*API).handleServeFile github.com/mattermost/focalboard/server/api/files.go:173 github.com/mattermost/focalboard/server/api.(*API).attachSession.func1 github.com/mattermost/focalboard/server/api/auth.go:369 net/http.HandlerFunc.ServeHTTP net/http/server.go:2084 github.com/mattermost/focalboard/server/api.(*API).requireCSRFToken.func1 github.com/mattermost/focalboard/server/api/api.go:147 net/http.HandlerFunc.ServeHTTP net/http/server.go:2084 github.com/mattermost/focalboard/server/api.(*API).panicHandler.func1 github.com/mattermost/focalboard/server/api/api.go:135 net/http.HandlerFunc.ServeHTTP net/http/server.go:2084 github.com/gorilla/mux.(*Router).ServeHTTP github.com/gorilla/mux@v1.8.0/mux.go:210 github.com/mattermost/focalboard/mattermost-plugin/server/boards.(*BoardsApp).ServeHTTP github.com/mattermost/focalboard/mattermost-plugin/server/boards/boardsapp.go:226 main.(*Plugin).ServeHTTP github.com/mattermost/focalboard/mattermost-plugin/server/plugin.go:110 github.com/mattermost/mattermost-server/v6/plugin.(*hooksRPCServer).ServeHTTP github.com/mattermost/mattermost-server/v6/plugin/client_rpc.go:453 reflect.Value.call reflect/value.go:556 reflect.Value.Call reflect/value.go:339 net/rpc.(*service).call net/rpc/server.go:381 runtime.goexit runtime/asm_amd64.s:1571

i found that is the problem with permission, but from outside docker it is 2000:2000 and inside it is mattermost user

5

So we’re talking about file attachments in Mattermost Boards and not about file attachments in Mattermost channels? Can you please provide exact reproduction instructions?

Also, to repeat my other questions:
It did never work after upgrading to a newer version, right?
Does a restart of the container fix it temporarily?
Are all users affected?
Are all possible clients (webbrowser, mobile client, desktop app, etc.) affected?