As you may recall, with the release of Mattermost v10, we announced a transition regarding the Playbooks plugin and its availability across our licensing tiers. A notable update for Mattermost v11 is that Professional customers will now be able to use Playbooks v2, which was not part of the original announcement. This decision has been made to further support our Professional customers with enhanced functionality. You can review the original announcement here. Please also see the recent announcement Mattermost v11 Changes in Free Offerings for more context.
A Reminder and Update
As we approach the release of Mattermost v11, here’s what these changes mean for different types of customers and their use of the Playbooks plugin:
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Enterprise and Enterprise Advanced Customers: Nothing will change for Enterprise and Enterprise Advanced customers, as they have already been transitioned to Playbooks v2 with the release of Mattermost v10. They will continue to benefit from ongoing updates and new features to the plugin. No action is required.
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Professional Customers: Professional customers will automatically have their Playbooks plugin updated to Playbooks v2 when they upgrade to Mattermost v11. Playbooks will continue to be fully supported on this tier. No action is required.
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Entry (formerly E0) Customers: Starting with v11, Entry customers will gain access to Playbooks v2, with certain usage limits applied. This ensures that Entry customers can benefit from structured workflows while aligning with the features available at this tier. No action is required.
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Team Edition (Free) Users: Playbooks support is ending for Team Edition. Beginning with Mattermost v11, Playbooks will no longer be packaged or supported. However, if you have been using Playbooks v1 prior to upgrading, a local copy of the plugin will remain available on your installation, allowing you to continue using it without interruption.
What Are the Next Steps?
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Enterprise, Enterprise Advanced, Professional, and Entry customers can continue using the Playbooks plugin uninterrupted as they upgrade to newer Mattermost versions. For Professional customers, upgrades to Playbooks v2 will happen automatically with the release of Mattermost v11.
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Team Edition users should be aware that no future updates or support for Playbooks will be provided after v11.
If you have any questions or concerns about this change, please don’t hesitate to reach out to your Customer Success Manager.