Diagnosing Push Notification Issues

Troubleshooting
1

Summary

Push notifications fail intermittently but regularly

Environment

  • Mattermost 5.10
  • iOS version 1.16.1

Steps to reproduce

Difficult to reproduce but happens frequently

Observed Behavior

When a push notification fails this error is output to the log

{"level":"error","ts":1551878425.5894473,"caller":"app/notification_push.go:285","msg":"Device push reported as error for UserId=wjqfcjrdac8nfdrn3c7tjhybcc
 SessionId=wzc7hek3zt5hp5dfpagrzjxsxg message=Post https://hpns-de.mattermost.com/api/v1/send_push: dial tcp: i/o timeout","user_id":"wjqfcjrdac8nfdrn3c7tjhybcc"}

Steps tried

  1. Changed HPNS to German push notification server
  2. Changed DNS to public DNS (8.8.8.8)
  3. Logged out of all active sessions and logged in on mobile device

What else could we try to debug this intermittent connectivity?

2

Having the same exact issue!