Error processing request to CWS

Troubleshooting
1

Hi Mattermost friends,

I’ve in the logfiles of Mattermost error messages, but I don’t understand these messages.

“caller”: “web/context.go:117”,
“err_where”: “Api4.getSelfHostedProducts”,
“error”: “Api4.getSelfHostedProducts: Error processing request to CWS., Get "https://customers.mattermost.com/api/v1/products?family=on-prem\”: dial tcp: lookup customers.mattermost.com on 10.35.8.59:53: no such host",
“http_code”: 500,
“ip_addr”: “127.0.0.1”,
“level”: “error”,
“method”: “GET”,
“msg”: “Error processing request to CWS.”,
“path”: “/api/v4/cloud/products/selfhosted”,
“request_id”: “7js8pxaf6bno5pjsxar5rarcnc”,
“timestamp”: “2024-01-26 11:23:22.859 +01:00”,
“user_id”: “gmagu9r4iirkzf67afh7mpsedw”

My mattermost server don’t have internet connection, MM version is V8.1.6 under RHEL 8.8. What can I do ?

2

It looks like 10.35.8.59 is your DNS server saying, “I cannot resolve customers.mattermost.com” It’s trying to communicate to us about licensing. I’m not sure if there’s a way to disable that. You can disable telemetry: Telemetry — Mattermost documentation

3

Hi John,
Thank you very much for interpreting the message. I just thought I’d configured something wrong. It’s all working, so I’m going to look at the telemetry settings. :slightly_smiling_face:
Cheers Roger