Mattermost Playbooks is designed to make incident response more intuitive and efficient. As part of our mission to modernize workflows, we’re excited to introduce AI-Generated Status Updates—a powerful new way to keep stakeholders and team members informed during incidents.
Here’s how it works:
- Generate Updates with AI: The AI analyzes tasks, conversations, and progress to create concise, accurate updates.
- Effortless Communication: Share these updates with stakeholders and teams, ensuring everyone stays informed.
- Customization Options: Review, edit, or regenerate updates as needed to align with your communication style.
Why it Matters:
Keeping stakeholders informed during high-pressure incidents is critical but often time-consuming. This feature saves teams valuable time and reduces the risk of miscommunication.
Users can trigger an AI generated status update by clicking on the “Generate update with AI” button in the Status update modal.
This opens the AI generation modal, where AI automatically generates a status update based on the preset template and the channel’s context.
You can choose which bot generates the update, refine it by interacting with the AI, or regenerate responses as needed. The modal also allows you to review and navigate through different AI-generated suggestions.
Once you’re satisfied, you can accept the update and make any final manual adjustments before posting.
License
Since Playbooks is only available in Enterprise, this new functionality on mobile will only be available in Enterprise plans when released.
Share your feedback with us
As we continue our process modernization journey, we’d love your thoughts on what else you’d like to see in Playbooks.
Contact our Fast Futures team at fastfutures@mattermost.com or share feedback here in the forum.