IOS app not using thumbnails

Troubleshooting Mobile Apps
1

Hi all,

I’ve noticed that iOS native app is downloading the actual pictures instead of using thumbnails.

The app should download the thumbnail and display in the chat list and only download the actual picture if the user open picture viewer.

Otherwise there is no reason to have thumbnails and you end up filling the mobile cache with data the user is not interested in.

Cheers

2

Thank you @RbDev, I will test this on mobile today.

3

Hi @RbDev, would you be open to sharing a screenshot of what you are seeing?

4

Hi @amy.blais,

It’s not a visual thing. Is the way the app works.

Cheers