Mattermost Android App Stuck on Full White Screen with 'Server Not Reachable' Message

Hey guys,

White screen on my Android app After deploying Mattermost on my personal server, I tried connecting to it using the app. When I enter the server URL, I encounter a white blank screen that freezes, along with a message saying, “Server is not reachable.” Oddly, all other features, including messages, are functioning fine, yet this error and the white screen persist.

To debug this, I used a user-friendly customizable Full white background screen tool to closely observe the issue. This helped me confirm that the problem lies within the app itself and not with my device’s hardware or display. It clarified the nature of the freeze, but I’m unsure about the root cause of the error.

Has anyone experienced this issue or knows how to resolve it? Any suggestions?

Have you seen Troubleshooting mobile apps - Mattermost documentation ?

If this was a browser, I’d suggest looking at the Javascript console.

Mattermost might be a good place to ask as well.

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