I recently started experiencing a white screen issue when launching the Mattermost desktop app. The app opens, but instead of loading the interface, it just stays on a blank white screen.
I have tried reinstalling the app, clearing the cache, and even running it in compatibility mode, but nothing seems to work.
Interestingly, the web version of Mattermost works fine, so this seems to be specific to the desktop client.
Has anyone else run into this issue? Could this be related to a recent update or a conflict with system settings? Any help or troubleshooting suggestions would be greatly appreciated!
Had the same issue on my M2 MacBook Air, white screen after login, but web and mobile worked fine. I think it’s an issue with the 5.11.0 (M1) version. Downgraded to 5.10.2 (M1) from GitHub and everything works again. Not sure if it also affects other operating systems. Try and see if that works for you.
Cheers
Almost the same here too with 5.11 Desktop. It works fine on mobile and web. But on 5.11, after login, I just see the top bar and the right column if I do a search. Maybe it’s not the only issue with 5.11 as I first struggled to log in (it was spinning after entering my credentials… I had to empty the cache and then it looked like I was logged in…). Thanks for your efforts! We use Mattermost for years now and never had an issue with any other desktop releases.
Sorry, I should read your post carefully, it’s indeed a compatibility issue as our server still runs on 7.7.1. Thanks. Issue closed for us, we will upgrade.
@spacecharly we strongly recommend upgrading… 7.7 is really old and out of support. I’d aim to get to 10.5.x our currently supported ESR release. You’ll want to go to 7.8.15, then 8.1.13, then 9.5.13, then 9.11.9, then 10.5.1 Version archive - Mattermost documentation
