Personal Discussion with a channel

General Questions
1

Hi everybody,
I have a question if there is a solution for this scenario:

We have 3 office managers and all of them may read a request from all collegues.
But the other collegues shall not read these messages / conversation which are not thier own.

It is like

  • a private user1-to-user2 communication but user2 is accessable by 3 normal users. Let’s say like an email conversations with replies to a mailbox, where 3 users have access to.
  • a private user-to-group conversion (is Groups a solution?)

I also thought over to create a channel where as the 3 office managers may see all conversion but every other member only their own communication.
I also found the setting “Collapsed Reply Threads”, but i seems it is system wide and not only for one channel, isn’t it?

I will appreciate every answer
Thanks in advance
Cornel

2

Hi Cornel, welcome to the Mattermost forums and sorry for the late reply!

This is not possible with the product itself, but you could write a bot to help you out here and people communicate with the bot only, so instead of writing a message to “userX”, you write a message to “botX” and this account is backed by a small script that receives messages on behalf of the bot and redistributes them to other people (userX and userY), f.ex.

There’s no way to hook a bot into a 1:1 conversation between two users and there’s also no way to set up thread-level permissions within a channel. All channel members can always see all threads appearing in this channel.

Can you maybe explain your usecase in more detail? Maybe I can come up with a better solution.