[Solved] exportFileAttachment: Failed to copy file during export

Troubleshooting
1

Summary
Trying to migrate to self-hosted mattermost from cloud. I’m not able to create export file.

Steps to reproduce

----mmctl version v7.10.3
mmctl export create
mmctl export job show go1qtex1jj8d88fby8anrfi1no
WARNING: server version 8.0.0.cloud-2023-07-11-1.560766a6928674b8d5df169485022da2.true doesn’t match mmctl version v7.10.3
ID: go1qtex1jj8d88fby8anrfi1no
Status: error
Created: 2023-07-18 06:27:16 +0000 UTC
Started: 2023-07-18 09:18:06 +0000 UTC
Data: map[channels_exported:96 direct_channels_exported:18 direct_posts_exported:1258 emojis_exported:15 error:Error during job execution. — exportFileAttachment: Failed to copy file during export., err=The specified key does not exist. include_attachments:true posts_exported:3671 teams_exported:4 users_exported:21]

Expected behavior
I have my self hosted install ready to import data, but after the error the export file is generated without attachments and incomplete.

Please help

2

This might be related to an incident that we’re currently investigating. Feel free to sign up for status updates via https://status.mattermost.com/.

3

Hello ,try mmctl export create --attachments

4

Thank you
All running smoothly now

1 Like
5

Glad I could help :+1:t4: