[Solved] Set custom status does not do anything

Troubleshooting
1

Summary
if a user triest to set a custom status, it has no effect and is not visible. no new or already available custom status has an effect.

Steps to reproduce
Click on your Avatar on the top right.
Click in the Menu on “Set a customStatus”
Choose one or creat a new one
Click on “set status”

Expected behavior
Status should be added and visible to the users in your user profile and also in the sidebar beside your name it should be visible

Observed behavior
It is not having an effect in the mac deskop app and also not on the web version

2

Hi Grenauer! Thanks for bringing this to our attention. It sounds like you’re running into an issue with custom statuses. Could you try following the troubleshooting steps in our Custom Status documentation to see if that resolves the issue? If the problem persists, feel free to share more details, and we’ll look into it further!

3

Can you tell me, where I find the troubleshooting steps in the link you provided?
I have the settings and also users have the ui for custom status, but it will not trigger something, when clicked.
maybe a sidenote. we migrated currently to another sysetem and updated to MM10.
Thank you!

4

I would tail -f /opt/mattermost/logs/mattermost.log (after setting DEBUG Mattermost logging - Mattermost documentation ) then try changing status and see what comes out.

You can also open the JazaScript console in your browser (Ctrl+Shift+J)and see if it’s logs say anything as well.

1 Like
5

updated to the 10.1.1 and now it works again.