Start mattermost server very slow.(40-70 minutes)

Troubleshooting
1

2022-12-17 22_43_11-172.16.1.202 - PuTTY
2022-12-17 22_43_11-172.16.1.202 - PuTTY780×219 7.32 KB

Every time I start mattermost server.
I have to wait 40 - 70 minutes or even more.
is it normal?

this is my vm hardware configure.
Mem 8G
Core 6
swap 4G
does this enough to handle 50.3G mattermost?

I am using mattermost v7.1.2

I appreciate your reply.

(edit)
after 9 hours it’s still stuck.

Dec 17 19:20:50 im1 systemd[1]: Stopped Mattermost.
Dec 17 19:20:50 im1 systemd[1]: mattermost.service: Consumed 17.063s CPU time.
Dec 17 19:20:50 im1 systemd[1]: Starting Mattermost…
Dec 17 19:20:53 im1 mattermost[1916]: {“timestamp”:“2022-12-17 19:20:53.093 Z”,“level”:“info”,“msg”:“Server is initializing…”,“caller”:“app/server.go:264”,“go_version”:“go1.18.1”}
Dec 17 19:20:53 im1 mattermost[1916]: {“timestamp”:“2022-12-17 19:20:53.093 Z”,“level”:“info”,“msg”:“EXPERIMENTAL: Starting Bleve”,“caller”:“bleveengine/bleve.go:185”}
Dec 17 20:49:35 im1 systemd[1]: mattermost.service: Start operation timed out. Terminating.
Dec 17 20:49:35 im1 systemd[1]: mattermost.service: Main process exited, code=killed, status=15/TERM
Dec 17 20:49:35 im1 systemd[1]: mattermost.service: Failed with result ‘timeout’.
Dec 17 20:49:35 im1 systemd[1]: Failed to start Mattermost.
Dec 17 20:49:35 im1 systemd[1]: mattermost.service: Consumed 1.314s CPU time.
Dec 17 20:49:45 im1 systemd[1]: mattermost.service: Service RestartSec=10s expired, scheduling restart.
Dec 17 20:49:45 im1 systemd[1]: mattermost.service: Scheduled restart job, restart counter is at 7.
Dec 17 20:49:45 im1 systemd[1]: Stopped Mattermost.
Dec 17 20:49:45 im1 systemd[1]: mattermost.service: Consumed 1.314s CPU time.
Dec 17 20:49:45 im1 systemd[1]: Starting Mattermost…
Dec 17 20:49:46 im1 mattermost[1974]: {“timestamp”:“2022-12-17 20:49:46.169 Z”,“level”:“info”,“msg”:“Server is initializing…”,“caller”:“app/server.go:264”,“go_version”:“go1.18.1”}
Dec 17 20:49:46 im1 mattermost[1974]: {“timestamp”:“2022-12-17 20:49:46.169 Z”,“level”:“info”,“msg”:“EXPERIMENTAL: Starting Bleve”,“caller”:“bleveengine/bleve.go:185”}
Dec 17 21:49:45 im1 systemd[1]: mattermost.service: Start operation timed out. Terminating.
Dec 17 21:49:45 im1 systemd[1]: mattermost.service: Main process exited, code=killed, status=15/TERM
Dec 17 21:49:45 im1 systemd[1]: mattermost.service: Failed with result ‘timeout’.
Dec 17 21:49:45 im1 systemd[1]: Failed to start Mattermost.
Dec 17 21:49:45 im1 systemd[1]: mattermost.service: Consumed 23.589s CPU time.
Dec 17 21:49:56 im1 systemd[1]: mattermost.service: Service RestartSec=10s expired, scheduling restart.
Dec 17 21:49:56 im1 systemd[1]: mattermost.service: Scheduled restart job, restart counter is at 8.
Dec 17 21:49:56 im1 systemd[1]: Stopped Mattermost.
Dec 17 21:49:56 im1 systemd[1]: mattermost.service: Consumed 23.589s CPU time.
Dec 17 21:49:56 im1 systemd[1]: Starting Mattermost…
Dec 17 21:49:56 im1 mattermost[2159]: {“timestamp”:“2022-12-17 21:49:56.924 Z”,“level”:“info”,“msg”:“Server is initializing…”,“caller”:“app/server.go:264”,“go_version”:“go1.18.1”}
Dec 17 21:49:56 im1 mattermost[2159]: {“timestamp”:“2022-12-17 21:49:56.924 Z”,“level”:“info”,“msg”:“EXPERIMENTAL: Starting Bleve”,“caller”:“bleveengine/bleve.go:185”}
Dec 17 22:49:56 im1 systemd[1]: mattermost.service: Start operation timed out. Terminating.
Dec 17 22:49:56 im1 systemd[1]: mattermost.service: Main process exited, code=killed, status=15/TERM
Dec 17 22:49:56 im1 systemd[1]: mattermost.service: Failed with result ‘timeout’.
Dec 17 22:49:56 im1 systemd[1]: Failed to start Mattermost.
Dec 17 22:49:56 im1 systemd[1]: mattermost.service: Consumed 20.918s CPU time.
Dec 17 22:50:06 im1 systemd[1]: mattermost.service: Service RestartSec=10s expired, scheduling restart.
Dec 17 22:50:06 im1 systemd[1]: mattermost.service: Scheduled restart job, restart counter is at 9.
Dec 17 22:50:06 im1 systemd[1]: Stopped Mattermost.
Dec 17 22:50:06 im1 systemd[1]: mattermost.service: Consumed 20.918s CPU time.
Dec 17 22:50:06 im1 systemd[1]: Starting Mattermost…
Dec 17 22:50:07 im1 mattermost[2503]: {“timestamp”:“2022-12-17 22:50:07.390 Z”,“level”:“info”,“msg”:“Server is initializing…”,“caller”:“app/server.go:264”,“go_version”:“go1.18.1”}
Dec 17 22:50:07 im1 mattermost[2503]: {“timestamp”:“2022-12-17 22:50:07.390 Z”,“level”:“info”,“msg”:“EXPERIMENTAL: Starting Bleve”,“caller”:“bleveengine/bleve.go:185”}

2

I figure out the problem.
Bleve file too huge.
I remove bleve files, and mattermost server finally works.

3

Hi fuzzy_max_rice, welcome to the Mattermost forums and thanks for posting your solution!

Do you still remember how big the file was? How many posts did you have in your Bleve index?

4

Hi @fuzzy_max_rice ,

trying to follow up here - were you able to solve this issue?

5

file size 50.3G.
I don’t remember how many posts.

6

Yes, solved it.
thank you.