Strange error message

Troubleshooting
1

Hi, sending a direct message to one user i got “[2017/05/10 18:48:40 CEST] [EROR] Device push reported as error for UserId=uwqwpd5o9t8txx57mkrxth7jzw SessionId=iupzm3hjgj8kbxfmgft7k3zuwr message=Failed because of missing device Id serverId=m394jgprsp8cbqemgabaf9hfec”

any idea what to do?

Regards
walter

2

Thanks @wambacher for the report, a few questions:

  1. Does this only reproduce with that one user?
  2. Does it occur each time, or only sometimes?
  3. Does the user receive the message?
3
  1. it’s the only user of about 50 that is having that problem.
  2. yes, each time
  3. no

regards
walter

4

And the user hasn’t been deactivated from the System Console?