Hi @prixone / @jwilander,
I’m afraid my issue originally reported in this thread is not fixed by PLT-6333. I have upgraded to 3.10.0 and still see some users permanently stuck. It’s not a case of ten minutes, it’s permanent (still shown online days after leaving the office). This is bad, because they don’t get any notifications, ever.
Looking in the database, the LastActivityAt time on the session does appear to be increasing, so I wonder if it’s a client issue - constantly pinging somehow when idle…? Is there any logging I can enable to help? A quick look at the mattermost and nginx logs didn’t shed any light.
This is my worst issue with mattermost at present - any help would be very much appreciated!