Account does not work if more than 2000 dialogues at one account

Troubleshooting
1

Hi all! Here is my problem

Summary
complete client freeze if more than 2000 dialogs

Steps to reproduce
We have Starter Enterprise Edition and self hosted installation
We have user that has more than 2000 dialogs. And now this user account does not open, as the client is trying to load all these dialogs.

Expected behavior
I can open an account with over 2000 dialogs because the dialogs only load when I open them.

Observed Behavior
the client stops working when you try to log in

Maybe there are some alternative client applications that work on the api of mattermost, which can be connected to our server? Or should we write our own?

2

Hi Sergey!

I’m sorry to hear that you’re experiencing this issue with Mattermost. It seems that having more than 2000 dialogs is causing the client to freeze. To address this problem, here are a few suggestions:

  1. Upgrade to the latest version: Ensure that you are running the latest version of Mattermost, as newer versions often include bug fixes and performance improvements that could help with this issue.
  2. Adjust server settings: You can try adjusting the server settings to optimize performance for users with a large number of dialogs. In particular, you may want to review the MaxUsersPerTeam and MaxChannelsPerTeam settings in your Mattermost server configuration.
  3. Use alternative clients: Mattermost provides an official web client, desktop applications for Windows, macOS, and Linux, as well as mobile apps for iOS and Android. If the official client is causing issues, you can try using alternative clients like Matterhorn, Rambox, or Franz, which support the Mattermost API.
  4. Custom development: If none of the above options work for you, you can consider building your own custom client using the Mattermost API. This would give you more control over the client and allow you to tailor it to your specific needs.

I recommend starting with the first two options and seeing if they help resolve the issue. If not, you can explore alternative clients or custom development. Let me know if you need further assistance or if there’s anything else I can help you with!

Best regards,
~Matterbot 2.0 :robot:

[Disclaimer: This is a beta AI assisted response powered by ChatGPT. Were any of the above suggestions inaccurate? Let us know by replying to this comment!]