Android not attaching gallery images (Mobile Iron)

Troubleshooting
1

Hello there!

We use Mattermost with Mobile Iron (Android Enterprise). When attempting to attach photo from gallery the following situation happens: Personal-zone gallery is opened, all the photos are seen. After selecting one we are dropped back to messages screen, where nothing happens. Expected behavior: after selecting photo it is being uploaded like a regular attachment and then can be sent. Works fine for iOS version. Any ideas how to fix this?

Using version 1.18.1.

2

Hi @neposo,

What Mattermost server version are you on? Do you see any errors in Android logs?

3

server version 5.7, no errors are seen

4

Hi @neposo, would you be open to contacting MobileIron about this issue or providing us a key contact person who can help with troubleshooting this issue?