Anyone done a successful migration on-prem to cloud?

Hi everyone!

Has anyone successfully migrated from server to cloud? I’ve found the instructions ( and have followed them up to the point where I am supposed to contact support for an S3 bucket to upload my export.

Support has been pretty slow to respond, and now they are telling me that the cloud team is not processing any imports at all, and they won’t give me a timeframe for when they will do it.

Does anyone know the magic to make this happen?


Hi bluecedar and welcome to the Mattermost forums!

Let me see if I can get attention to your ticket - can you share the ticket ID you recevied when opening the support request?

It’s Request #34280.


Thanks for your patience, support has been alerted!

I’ve shared this with our Support team (you may have seen the latest response from our Support team in the ticket), and we’re waiting to hear more details from our product team on next steps (we may not hear back until Monday due to timezone differences). Thank you for escalating this!

Yep, I have gotten a good response in the ticket.

Things appear to be moving in the right direction now.

Thanks for your help!

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