Boards notifications


We’re having trouble using Boards in our team due to notification trouble.

We’re using Mattermost Team Edition : 7.1.2 (self-hosted)

We have trouble getting notified when being @mention or when following a card in a board.

We’ve applied this manual fix: Fix for not receiving notifications on Boards · Discussion #2415 · mattermost/focalboard · GitHub

Notifications are still inconsistent:

  • The @boards bot isn’t available/functioning for all boards (between 2 users for instance and even for some public boards)

  • It is unclear what event the @boards is supposed to track and follow-up when following a card

  • Notification are something lacking of context with no other information than “you’ve been mentioned somewhere”


Expected behavior
We would have expected a more consistent and reliable behavior from the notification system:

  • Being notified every time we’re mentioned on any board of the team (except board from a private channel we’re not member of)

  • Being notified every time an event occurs on a card we’re following

  • Boards bot being able to track events on every boards of our team

Observed behavior

  • Inconsistent follow-up on board
  • Unavailability of the Boards Bot on most of our boards

Thanks for your help and let me know if you need any further information

Hi @johan.d, please feel free to file a bug issue here Issues · mattermost/focalboard · GitHub.

1 Like

Done thanks!

For follow-up: Bug: Missing notifications for board events and mentions · Issue #3852 · mattermost/focalboard · GitHub