Calls plugin trouble

Troubleshooting
1

Hello everyone! I recently deployed Mattermost (free version) on my server. The application is running on a server with Ubuntu 20.04. Nginx is used as a proxy, and the ports are forwarded.

Application version:

Version: 9.11.0
Build Number: 10163357270
Build Date: Tue Jul 30 13:43:52 UTC 2024
Build Hash: 0bc2ddd42375a75ab14e63f038165150d4f07659
Build Enterprise Ready: true

Plugin version for calls:

Calls (com.mattermost.calls - 0.29.1)

When trying to make a call, I see the following errors in the mattermost.log:

{"timestamp":"2024-08-19 14:14:13.410 +03:00","level":"warn","msg":"undeclaredMediaProcessor failed to open SrtpSession: the DTLS transport has not started yet","caller":"app/plugin_api.go:1014","plugin_id":"com.mattermost.calls","origin":"main.(*logger).Warn log.go:108","origin":"webrtc/v3.(*PeerConnection).undeclaredRTPMediaProcessor github.com/pion/webrtc/v3@v3.2.40/peerconnection.go:1652"}

I would appreciate any help with this issue, as my searches on forums and suggested solutions have not resolved the problem. Thank you in advance

2

Hi Murkee! Thanks for reaching out to the community. It sounds like you’ve done a great job setting everything up so far! The error you’re seeing might be related to DTLS not being properly established. I recommend checking out our ‘Calls self-hosted deployment’ guide to ensure everything is set up correctly. If the issue persists, feel free to share more details, and we’ll do our best to assist!