I have tried all the options for troubleshooting loading issues in:
Mattermost loading issues - Troubleshoot — Restack
Still I am unable to get the desktop app working. The interface seems to be cutoff and I cannot locate the problem. Can anyone help? It looks like this:
iFrames seem to be working though. Only the main screen is cutoff but unusable and frames like ‘recent mentions’ seem to load infinitely.
What are the server and desktop versions? You need to make sure they’re compatible with each other. Desktop releases - Mattermost documentation
Also, there are some known issues with 5.11 that are being worked. Mattermost Desktop App 5.11 – Important Compatibility Notice
I have the same problem as Casper. Windows app version is 5.11.0 and server is:
Mattermost Version: 9.0.0
Database Schema Version: 111
I can confirm there is an issue with that version of the windows app, i downloaded this older version and the problem is not occurring:
https://releases.mattermost.com/desktop/5.10.2/mattermost-desktop-5.10.2-win-x64.msi
@Dennis 5.11 isn’t compatible with 9.0, which is very old… I’d strongly suggest upgrading to 10.5.x That may resolve the desktop issue, but there will be an updated 5.11.x pretty soon.
I will let Casper reply too but we updated to the latest version and with the newest Windows app we still have that half cutoff gui.
Currently working in 5.10.2 of the windows app. This works fine but do get the message to update. When I update the application my screen returns to the previous problem. For now we won’t update our app. Looking forward to the update 5.11.x
