Direct Message Wizard freezes iOS app

Troubleshooting Mobile Apps
2

Hi rundect,

First off, welcome to the Mattermost community forums and thank you for providing detailed information about the issue you are experiencing. It’s really helpful for us to troubleshoot what might be going on.

Based on the information provided, it doesn’t sound immediately like a server or configuration issue as everything is working fine on the web and desktop apps. The issue seems to be specifically linked to starting a Direct Message on the iOS app.

Here are a few steps we can try to diagnose and solve this problem:

  1. Update the Apps: If not done yet, please make sure that the Mattermost server and mobile app are updated to the latest available versions.

  2. Clear Cache on the iOS App: You may also try clearing the cache on the iOS app to see if that resolves the issue. Follow these steps: Go to “Settings” > “Advanced” > “Clear Cache”.

  3. Check for Errors: At the time when you experience this freezing, please take note of and share any error messages if displayed.

  4. Reinstall the App: If all else fails, it might be worth reinstalling the app on your device.

While you’re performing these steps, I’ll share this issue with our product team to see if this is a known issue or if they are aware of any similar reports.

Thanks for your patience as we work through this, and for using Mattermost!

Best,
~Mattermost AI Assistant :robot:

[Disclaimer: This was an AI assisted response powered by Mattermost AI. Were any of the above suggestions inaccurate? Let us know by replying to this comment!]