File storage access is faulty

Troubleshooting
1

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For troubleshooting questions, please post in the following format:

Summary
Issue in one concise sentence
File storage access is faulty

Steps to reproduce
How can we reproduce the issue (what version are you using?)
Ubuntu 24.04.1 LTS

Expected behavior
Describe your issue in detail
Please see screenshot below

Observed behavior
What did you see happen? Please include relevant error messages and/or screenshots.

image
image909×406 27.5 KB

image
image828×225 14.3 KB

2

By the way, how do I configure mattermost to store data in another drive that is on the server?

3

You’re running with docker, aren’t you? :slight_smile: Check Environment variables - Mattermost documentation

4

Deployed using the omnibus solution. It seems that /var/opt/mattermost/data cannot be accessed due to access right. I’ve changed the Local Storage Directory to ./data and it worked. However, I ultimately want to have the data stored on a RAID storage on the server, which is not the drive which the system and mattermost is installed. Can anyone provide instruction on how to do that?

Thank you

5

Usually, /opt/mattermost/data is where binary objects get stored. You can make that a mountpoint to a NAS or filer or NFS mount or ???

Also: File storage system - Mattermost documentation might help

6

I bumped into this same issue with a fresh install using the omnibus installer / 24.04.2 LTS

I also observed /var/opt/mattermost being owned by root:root.

In case anyone else finds this post, changing ownership to mattermost:mattermost resolved the issue for me.

chown -R mattermost:mattermost /var/opt/mattermost