Latency while posting to high traffic channels

[rajeshgunda (Rajesh G)]

Our users are experiencing latency issues with some of the high traffic channels. Based on users update, they observe at least 5 seconds of latency when they post a message to high traffic channels.

Existing metrics show latency at app level but not at the channel level. How do we troubleshoot this?
There is nothing in MM app logs.

[agnivade (Agniva De Sarker)]

What version of Mattermost are you using? Team edition or enterprise edition?

@rajeshgunda

Existing metrics show latency at app level but not at the channel level.

Which metrics are these?

[rajeshgunda (Rajesh G)]

We use enterprise edition 8.1.3 version and I’m referring to below metrics:
https://docs.mattermost.com/scale/performance-monitoring.html

[agnivade (Agniva De Sarker)]

Thanks, I can see you are engaged with our enterprise support. I’ll leave it to the team.