Mattermost File sharing

Troubleshooting
1

Hi, I have file sharing enabled, however unless a user is an administrator, the option to attach a file isnt available. Any solution for this?

2

Hello, @jcr

I believe that you have the following setup in your System Console for now. File Sharing is a a server-wide configuration, so there is no default way of restricting per user account type.

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Since you mentioned that file sharing is disabled if the user is not an administrator, I would like to confirm on the following:

  • What version of Mattermost Server installed and desktop app is the affected user running on?

  • Is the issue reproducible across all platforms (desktop / web / mobile) for the affected user?

  • Is the problem happening across all channels and all teams?

  • Can you provide the screen shot of the absence of the file upload paper clip icon from the client?

  • Is the affected user on a normal account / Guest access account?

Keep me posted.

3

Hi
I figured out a way to get the upload option to appear by making the user an administrator then removing the admin rights

4

Hello, @jcr

Thanks for sharing the solution. Out of curiosity, was this issue happening to one specific user or is it happening to every normal users in general? I just want to understand if there was something broken which required you to switch the user account to an administrator before removing it again.

5

just one user in this example but I havent tried it with a more users

6

Hi, @jcr

Interesting. Let me know if you encounter it with other users too since it is worth investigating especially when file sharing permission is only configured on a global level (on / off) and there is no permission scheme available for specific user types.