Mattermost Jira Won't Notify on Customer Comments

Troubleshooting
1

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Summary
Mattermost Jira Won’t Notify on Customer Comment Creation

Steps to reproduce
Self Hosted Mattermost Enterprise 9.6.1. Jira Plugin 4.1.0 from Market Place.

Expected behavior
When a customer added a comment to an issue, the bot should notify the channel.

Observed behavior
No notifications are sent to the channel. The subscription /jira subscribe edit does include Comment Created, Comment Updated and Comment Deleted. All other notifications (new issue, issue resolved, etc.) come through the channel without any trouble.

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2

Hi, look in the webhook settings in Jira to see if there are any notifications for comment creation

3

I’m not sure which settings you are referring to. This is the current settings I have:

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And all the comment APIs are turned on.

4

Hm, might be an issue on your side. Jira: Cloud or Datacenter?
Works here:
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5

Hello.

I am using the Cloud version. It’s just interesting how every other notification will go through, but only the comments from the customers that won’t go through.

Is there anything else I can check to diagnose this?