We are running the free version and testing it for further evaluation (rocket.chat // riot.im).
We just installed the JIRA integration but the bot is not working. Our setup is following:
- Ubuntu 18.04
- Mattermost 5.16.3 (DigitalOcean droplet)
- Jira Cloud
I can create a new issue within Mattermost with the command but the subscribe doesn’t work in any channel nor with the personal bot. Anyone else having these problems?
To help me understand the issue with JIRA subscription you mentioned, can you please provide more information on what does not work specifically?
Are you not getting anything when you type
/jira subscribe on your channel?
Have you configured the webhook in JIRA based on the steps mentioned in the documentation here?
Can you enable the developer tools when you run the
/jira subscribe and verify if there are any entries that is related to the integration that we can use to troubleshoot this issue further?
Any warning / error message appearing on the desktop / web app when you run the
Thanks for your message. Regarding your questions:
Yes, when I type
/jira subscribe the Channel Jira Settings open with the saved Project, Events and Issue type.
The webhook hasn’t been set properly which is now set correct. Still there is no notification from the bot in any channel. Shall I resinstall the instance in mattermost client?
Developer tool screenshot: https://imgur.com/HbC1beH
No warning issues when using
/jira subscribe. Not while opening not while saving. See screenshot.
I installed the instance new and now it is working. What is not working is that if I get an issue assigned the bot doesn’t send me a notification as personal message. Is that normal?
Glad to know that the issue is fixed after the reinstallation. Based on the documentation I read here, it is mentioned that:
For issue updated events, only status changes when the ticket is reopened, or when resolved/closed, and assignee changes are supported. If you’d like to see support for additional events, let us know.
In your case, I am not entirely certain if the initial issue assignment will send a notification. I’m gonna clarify with the JIRA plugin team on this. Stay tuned.