When using Mattermost on iPhone and iPad it always seems as though it’s offline and ‘connecting…’
Is there a way to show as online all the time if the app is open as it appears that I am offline to colleagues when I am active.
Any ideas how to resolve?
@Graham Can you help take a look at this troubleshooting doc: https://docs.mattermost.com/mobile/mobile-troubleshoot.html#i-see-a-connecting-bar-that-does-not-go-away?
Hello, @Graham
I experience the same behavior that you shared where I was actually active in the mobile app but my status icon in the conversation does not show the 
icon. However, it is not constantly reproducible and it will just go away after I set my status back to Online.
Can you please share the Mattermost Server and Mattermost iOS app version that you are using so I can try to reproduce it since you mentioned that it always shows that you are offline and connecting?
May I know if you also experience this when you are connected through various network (mobile data vs. WiFi connection)?
@amy.blais Thanks but your recommended doc did not help. However I have asked my IT team about “server uses NGINX”.
@ahmaddanial I am using Mattermost V1.23.1 on an iPhone 7 Plus with IOS 12.4.1. On my iPad I have the same V1.23.1 version of Mattermost and am running IOS 10.3.3.
It does not matter if I am using 4G or Wifi, on mobile or Ipad, the issue is the same. The grey connecting bar stays on permanently and I’m classed as Offline. I click on the 3 dots in the top right corner and click on the Offline bar to change status. I select Online and it goes Green tick for 2 seconds and then drops back to Offline again.
Sorry I am new to Mattermost and not sure I should share the server I am using as unsure of the risks of giving this information out. Hopefully you can review what I have written and provide insight should you see a common thread.
Here is another troubleshooting doc that may help: https://docs.mattermost.com/install/troubleshooting.html#user-statuses-get-stuck-on-away-or-offline-status.