[resolved]Jira integration delete itself

Troubleshooting
1

Hello,

I try the last 3 version of jira plugins and read the doc related to, but the plugins is deleted on each starting of the mattermost server.

I have mattermost 5.1.0 installed.

log :

{“level”:“info”,“ts”:1534491808.960478,“caller”:“app/plugin.go:540”,“msg”:“Starting up plugins”}
{“level”:“error”,“ts”:1534491809.155748,“caller”:“app/plugin.go:592”,“msg”:“Failed to install prepackaged plugin”,“error”:“installPlugin: Unable to move plugin from temporary directory to final destination. Another plugin may be using the same directory name., destination already exists”}
{“level”:“error”,“ts”:1534491809.1566372,“caller”:“app/plugin.go:596”,“msg”:“Failed to enable prepackaged plugin”,“error”:"EnablePlugin: Plugin is not installed, "}
{“level”:“error”,“ts”:1534491809.3020785,“caller”:“app/plugin.go:592”,“msg”:“Failed to install prepackaged plugin”,“error”:“installPlugin: Unable to move plugin from temporary directory to final destination. Another plugin may be using the same directory name., mkdir plugins/zoom: permission denied”}
{“level”:“info”,“ts”:1534491809.3096604,“caller”:“app/plugin.go:208”,“msg”:“Activated plugin”,“plugin_id”:“mattermost-autolink”}
{“level”:“info”,“ts”:1534491809.3165052,“caller”:“app/plugin.go:208”,“msg”:“Activated plugin”,“plugin_id”:“com.github.moussetc.mattermost.plugin.giphy”}
{“level”:“info”,“ts”:1534491809.3237064,“caller”:“app/plugin.go:208”,“msg”:“Activated plugin”,“plugin_id”:“jitsi”}
{“level”:“info”,“ts”:1534491809.6294074,“caller”:“app/plugin.go:208”,“msg”:“Activated plugin”,“plugin_id”:“memes”}
{“level”:“info”,“ts”:1534491809.6295974,“caller”:“app/server.go:115”,“msg”:“Starting Server…”}

thanks for the help

2

Hi @Grummfy, thanks for reaching out!

  1. What OS and version are you using?
  2. What Jira version are you using?
  3. Can you share screenshots of your Jira System console settings?
3
  1. OS : linux ubuntu 18.04.1 LTS 64bit
  2. jira: 7.8.0 (on promise)
  3. jira is well configured (I think) => see screenshot.
    Screenshot_2018-08-20%20WebHooks%20-%20Monizze%20Jira
4

Hi @Grummfy,

Can you also help share:

  1. details on your settings related to plugins: https://docs.mattermost.com/administration/config-settings.html#plugins-beta.
  2. A screenshot of the plugins Management and Jira pages in Mattermost system console.
5

the fact that the plugin is removing itself is very strange … I don’t see how a screenshot will help …
For now I need to reinstall it, because the plugins was removed by itself… is this screenshot really helpful?

6

@Grummfy The settings and screenshot would show if the plugin is installed properly (I’m not saying it isn’t, but we can help double-check) - just to confirm, is the Jira plugin working properly once it is installed, and the only issue you are seeing is that it gets deleted once you start your server? If yes, I’ll ask our devs to look at the logs.

7

With the update of mattermost to 5.2 the issue is solved (the plugins doesn’t delete itself).

thanks for the help

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