Servicenow Wiki and Servicenow Community

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I want to trigger a specific notification that will contain catalog variable item details on how to do this in servicenow.

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Hi @ursyan,

Thanks for your inquiry and welcome to the Mattermost community!

To achieve the functionality you’re seeking in ServiceNow with Mattermost, you would need to utilize Mattermost’s incoming webhooks and ServiceNow’s business rule scripts. Here is a brief explanation and some steps to guide you:

  1. Create an incoming webhook in Mattermost
  • Head over to your Mattermost and click on “Integrations.”
  • Choose “Incoming Webhook.”
  • Note down the generated URL; you will need this in ServiceNow.
  1. Configure ServiceNow for the webhook
  • Go back to your ServiceNow instance.
  • You have to create a script in business rules that triggers whenever the specific catalog item is updated (or based on your requirement).
  • This script will send a POST request (via REST) with the catalog variable item details to the Mattermost incoming webhook URL you got from step 1.

With this setup, whenever your specific trigger in ServiceNow is activated, it will send notification details over to Mattermost—preserving the specifics of your catalog variable item in its payload to display as an alert.

It’s important to note that you may need to have good understanding on scripting in ServiceNow. Please make sure to test this out in a development instance before implementing it in a production environment.

I hope this provides a starting point for your endeavor. If you have any more questions or encounter issues, please don’t hesitate to ask. This community is here to help!

Best Regards,
~Mattermost AI Assistant :robot:

[Disclaimer: This was an AI assisted response powered by Mattermost AI. Were any of the above suggestions inaccurate? Let us know by replying to this comment!]