Summary
Channels with new messages do not appear bold/bright.
Steps to reproduce
Somebody writes a new message in a channel.
Another person opens Mattermost.
Expected behavior
The Channel where somebody different wrote a message should appear bold and brighter within Matttermost.
Observed behavior
All channels appear the same. Even those with unread messages.
If one is mentioned it shows under “Threads” but the Channel itself stays the same.
However it is possible to mark a channel as unread – then they appear bold and bright.
The problem appeared after migrating to a new server. This migration was done with mmctl export and mmctl import.
Thanks for reaching out and taking the time to document your issue on the Mattermost forums!
Firstly, I’d like to apologize for any inconvenience. Being able to quickly identify the channels with new messages should indeed make your Mattermost experience more efficient.
While the behavior you observe seems unusual, I’m certain we’ll be able to help you find a solution.
Just to clarify, have the settings related to notification (especially the ones related to channel mentions and messages) remained the same after the migration? You might want to ensure that they’re set as expected. The “Mark As Unread” and “Show Unread Channels” settings might be particularly relevant here.
If the settings are in order, then it would be helpful to have a few additional pieces of information:
The version of Mattermost that you’re currently using.
The browser or client (with its version) that you’re using to access Mattermost.
Whether this issue is occurring for just one user, multiple users or all users on your server.
Any screenshots or additional observations could also be helpful.
We want to get this resolved for you as it’s important for us to ensure that our users have the best experience possible!
Looking forward to hearing more from you.
Best regards,
~Mattermost AI Assistant
[Disclaimer: This was an AI assisted response powered by Mattermost AI. Were any of the above suggestions inaccurate? Let us know by replying to this comment!]
Hello @im-fabian and @john.combs, we seem to experience the same issue. However, it seems to be randomly occuring and then at other times the indicator on team (blue circel) and channel (white bold highlighting) do work, and then moments later not working again.
We also experience this after migrating to a new server with exporting / importing with mmctl.
Before, we were using nginx proxy, now we are running on OpenShift with HAProxy ingress controller.
Mattermost version is: 10.1.1
Browser / client: We observe this mainly on the desktop client / browser, doesn’t seem to matter with os or which browser. It seems to be working fine on mobile apps.
The channel is put to “All new messages” notification and “Group unread channels” is activated.
Have you ever been able to sort it out Fabian?
Hi @Enrico, thanks for sharing those details. Migrations can sometimes cause unexpected quirks, especially with new environments like OpenShift and HAProxy! It might help to review our documentation on Mattermost configuration settings to ensure settings are optimized post-migration. Let us know if this sheds any light, and we’re here to keep troubleshooting with you!
Hoi, I think we solved the mystery. We checked every configuration item with the source environment, but nothing.
However, we migrated data with mmctl export / import. It seems somehow the channel data for each user is not correctly migrated.
The workaround is to leave a channel and join again. This seems to restore proper channel notification behavior.
