[Solved] How do I get rid of the feedbackbot?

Troubleshooting
1

I’d like to completely disable the feedbackbot. I’ve disabled plugins completely and the bot still shows up in people’s lists.

2

Do you mean the left sidebar below “Direct Messages”? I’d guess everyone has to close the conversation with the bot via the three dot menu.

3

I’ve tried to close the conversation and the bot continues to show up in the list.

4

Does this help? User satisfaction surveys - Mattermost documentation

5

Unfortunately no. The feedbackbot shows up regardless. I even disabled plugins completely.

6

Can you post a screenshot of what you’re seeing, just to make sure we aren’t talking about two different things?

7

IMG_3993
IMG_39931179×604 44.3 KB

I want feedbackbot disabled and I want it to stop showing up in the direct message list. Even if I close the conversation, it reappears.

8

I found an old message that suggested:

Just found this through Google. It was annoying me too, so here’s what worked for me:
System Console -> Plugins and remove the surveybot plugin

Then I went and removed surveybot from the “bots” and “users” tables in Postgres:
DELETE FROM users WHERE username = ‘surveybot’;

DELETE FROM bots;
(I have no other bots on the server, so it’s okay to delete all of this)

After a hard refresh on the client “surveybot” should stop showing up as an option.

Use at yiur own risk, make a backup of your database first, etc!

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9

This worked. Thank you!

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