The nginx proxy is not upgrading the connection properly.
Can you post your nginx config here?
It should have this block:
location ~ /api/v[0-9]+/(users/)?websocket$ {
proxy_set_header Upgrade $http_upgrade;
proxy_set_header Connection "upgrade";
client_max_body_size 50M;
proxy_set_header Host $http_host;
proxy_set_header X-Real-IP $remote_addr;
proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
proxy_set_header X-Forwarded-Proto $scheme;
proxy_set_header X-Frame-Options SAMEORIGIN;
proxy_buffers 256 16k;
proxy_buffer_size 16k;
client_body_timeout 60;
send_timeout 300;
lingering_timeout 5;
proxy_connect_timeout 90;
proxy_send_timeout 300;
proxy_read_timeout 90s;
proxy_http_version 1.1;
proxy_pass http://backend;
}