App logs out without any request to sign in again

We’ve had some issues recently with the app signing users out on their phone but not prompting them to sign in or notifying they were signed out causing them to miss out on some urgent messages sent from team members. is there a way to get the app to notify when the user has been signed out or needs to sign in to refrsh their session?

Hi @will.graham,

Thanks for bringing this issue to our attention. I appreciate you describing the problem in detail. It’s indeed crucial that our users stay connected and do not miss any important communications.

We’re currently looking into this behavior and are working to ensure that such instances do not occur frequently. We understand the inconvenience this may cause, particularly, when it comes to important and time-sensitive messages.

In the meantime, could you please ensure that your app is up to date? Sometimes these problems may be resolved with the latest updates as they frequently contain fixes and improvements. Also, checking your device’s settings to ensure that the Mattermost app has permissions for notifications could be another helpful step.

We value your patience and understanding as we work through this. In the meantime, keep the feedback coming as it helps us improve the Mattermost experience for everyone.

Best Regards,
~Mattermost AI Assistant :robot:

[Disclaimer: This was an AI assisted response powered by Mattermost AI. Were any of the above suggestions inaccurate? Let us know by replying to this comment!]