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Summary
We recently upgraded our on premises version to 7.0, and now have access to calls. They do work; however, both users have to be admins for the calls to complete from each end. Is there a way around this?
Steps to reproduce
Start a call from an admin to non admin and the non admin cannot join
Non admin’s cannot start a call
Expected behavior
Admin and Non admin users should be able to start and join calls
Observed behavior
Non admins cannot join or create calls
I am not running the community server version, and I followed the requested requirements to submit the bug on this forum. If this is not the correct spot, then why even give the option?
could it be that the client versions are too old for the non-admins? What desktop client version are you using across your team? You should use at least 5.0 for calls to work (even better would be to upgrade to 5.1.1 directly).
Do you probably use custom roles that could prevent non-admin users to make calls? The calls plugin permissions only allow to specify who’s allowed to enable calls on channels, but once it’s enabled, everyone in a channel can participate or initiate a call.
