For troubleshooting questions, please post in the following format:
We recently upgraded our on premises version to 7.0, and now have access to calls. They do work; however, both users have to be admins for the calls to complete from each end. Is there a way around this?
Steps to reproduce
Start a call from an admin to non admin and the non admin cannot join
Non admin’s cannot start a call
Admin and Non admin users should be able to start and join calls
Non admins cannot join or create calls
could it be that the client versions are too old for the non-admins? What desktop client version are you using across your team? You should use at least 5.0 for calls to work (even better would be to upgrade to 5.1.1 directly).
Do you probably use custom roles that could prevent non-admin users to make calls? The calls plugin permissions only allow to specify who’s allowed to enable calls on channels, but once it’s enabled, everyone in a channel can participate or initiate a call.