Hi, @jast0305
Gotcha. To ensure that we are getting the email / push notifications accordingly, we need to either be offline or away from Mattermost for more than 5 minutes. While you were expecting the email, can I please check if you were in either statuses (offline / away)?
I have tested the email configuration
Can you please confirm what testing method(s) was performed on the email configuration and can you share the outcome of it here? Thanks.