Clarification needed for the upgrade to v11

Troubleshooting
1

Hi everybody,

I have some questions about the upgrade to v11. Right now we are running Mattermost Free Edition on Ubuntu 22.04, installed with mattermost-omnibus. The about page states that this is the Mattermost Enterprise Edition.

In the message about the omnibus deprecation, it’s stated that the recommended migration path is to move to Standard Ubuntu/RHEL Deployment.

I had a look at the Server Maintenance part of the Administration Guide. In the Upgrade Mattermost Server section, it’s stated that upgrades are done by downloading and installing binaries.

Now my questions:

  1. When I’m installing Mattermost with apt, I’m not supposed to follow the guide to upgrade, right?
  2. Which version of Mattermost will be installed when using apt? I would guess the Mattermost Team Edition (MIT-Compiled License).
  3. What is the reduced user limit referring to? Is it 250 users per team[1] or for the whole server?
  4. What will happen to a Mattermost installation like ours that has more than 250, but well under 1,000 users?
  5. Would it be possible to stay on version v10.11 ESR when using mattermost-omnibus?[2] If yes, how?

  1. The “Mattermost v11 Changes in Free Offerings” post states: “(from thousands of users per ‘team,’ to 1,000, and now to 250)” which suggests that it is 250 users per team. ↩︎

  2. The “Mattermost v11 Changes in Free Offerings” post states: “Large Deployments (>250 users with GitLab SSO): Stay on v10.11 ESR for 12 months of security/maintenance updates…” ↩︎

2 Likes
2

Hi Markus! :waving_hand: You can find a detailed discussion about the omnibus deprecation and supported upgrade paths in this thread: How long will Mattermost be bundled in Omnibus GitLab? - it should help clarify what happens after v10.11 ESR and how to transition to a standard installation.

3

Hi John,

I found tricky problem on my small Ubuntu 22 omnibus instillation (I’m not using Gitlab):
mattermost-omnibus/jammy,now 10.12.0-0 amd64 [installed,upgradable to: 11.0.2-0]
mattermost/jammy,now 10.12.0-0 amd64 [installed,upgradable to: 11.0.2-0]
What migration path shoud be used in my case?
Standard apt upgrade fails when mattermost pacakge is beeing updated.
br
Tomek

4

Hi John,

thanks for the response. I have read the post you linked and the migration guide linked in the post before posting my questions. My questions came while reading the different posts and migration guides.

As I mentioned in my original post we are not using the gitlab-omnbus package. We are using the mattermost-omnibus package.

The most important question for me right now is: Can we stay on v10.11 ESR right now using mattermost-omnibus and get the security/maintenance updates you are shipping for gitlab-omnibus for the next 12 months?

If this is possible, what do we have to do in order to get those updates?

The second most important question for me right now is: What will happen to our mattermost instance when updating to mattermost version 11? We have several teams in our instance. The biggest team has just under 200 members and the whole instance has about 520 registered users.

I did not find any clarification if our server would be considered being above the limits mentioned and what would be the immediate consequences of being above the limit.

As we need to ensure service reliability for our users, we require clarity on the potential impacts before proceeding with the update.

Any clarification to these two questions is greatly appreciated.

Best regards,
Markus

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