Custom groups doesnt appear in product menu although set to true in config.json

Troubleshooting
1

mattermost 7.3.0
Custom groups doesnt appear in product menu although set to true in config.json
https://docs.mattermost.com/welcome/manage-custom-groups.html

We use k8s operator to manage mattermost with ingress behind nat.
just for testing purposes i’ve removed and added boards - worked just fine.

2

The feature is available on Enterprise and Professional plans. Are you on one of these plans?

3

yep

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4

Is this affecting all users including system admins? Are there any system roles restricting who can see Custom Groups Additional System Admin roles — Mattermost documentation?

5

Yes, i’m the system admin and don’t see this item.
I also tried to edit schema and transfering rights to Custom Group Manager and assiging this role to myself, didnt help :frowning:

6
  1. Is Custom Groups the only Enteprise feature missing from your server? Are all other Enterprise features listed here Pricing | Mattermost showing on your server?
  2. Can you help confirm that you have the Enterprise license uploaded in the System Console (you don’t need to share a screenshot of course)? The Edition and License page should show the license details.

Next steps:
Option 1 - If you answered “yes” to all the above questions, then I’d recommend reaching out to our Customer support team to help troubleshoot this issue further via https://support.mattermost.com/hc/en-us/requests/new.
Option 2 - If you answered “no”, then you may not have the correct license uploaded. You can check the Pricing page that I linked above on how to contact our Sales team to purchase an Enterprise license.

7

Yes, other ones are showing up, AD/LDAP for example

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here’s screeenshot of license(i’ve removed all data from it)
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Ok then, i’ll contact support, thank you!

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