Error in emailadresses:

Troubleshooting
1

I had several complaints of users, that were no longer able to log in to our self hosted Mattermost Team edition. And the “forgot Password” Link did not work for them.

It took a while, but I figured out, that their emailadress was in brackets like user@domain.com instead of user@domain.com.

So when they tried to log in with user@domain.com - access was denied.
But when they tried user@domain.com access was granted.

All users were invited by their emailadress out of mattermost.
I could not figure out, what was the reason for adding < >.

Meanwhile I know what to look for and how to correct ist easily.

  1. Turn off email verification needed
  2. look out for the affected user and correct emailadress
  3. Turn on email verification needed.

4 Done

Greetings

2

Hi @tierdoc, thank you for sharing your detailed analysis and solution. Great job troubleshooting this tricky issue! If you’re curious about the email formatting behavior, you might want to check out our Email Configuration documentation for additional context. Let us know if you have more questions. Always happy to help!