Hi. When I try to reset my password I get a “failed to reset password” error. My email is not a Gmail account. But when I enter a Gmail email, it succeeds in sending a reset message

Failed to reset password

amy.blais (Amy Blais) May 27, 2020, 12:07pm 2

Hi there, have you tried reaching out to your System Admin about this?

1 Like

Topic		Replies	Views
Failed to send password reset email successfully Troubleshooting	8	6149	September 20, 2021
Failed to send password reset email successfully : Account was locked because attempted more than once Troubleshooting	3	1455	September 28, 2021
Password reset link is not send Troubleshooting	8	4604	April 20, 2020
Password cannot be reset Troubleshooting	1	359	February 1, 2023
Unable to receive password reset email Troubleshooting	0	408	July 31, 2023