Hi, @ahmaddanial
- Can you please let me if the server you deployed Mattermost on is connected to the internet?
Yes it is connected to internet
- Is your Mattermost instance public facing? If yes, can you please share the URL so I can test it on my end too?
Yes it is public facing and the IP is - https://34.106.151.214
- May I know if you have checked the
mattermost.log
when the password reset attempt was made? Can you share what was the log entry at that point of time? For example, you can run the following command on the terminal of the Mattermost Server:
Below is the mattermost.log
sysadmin@mattermost-test-vm:~/apps/mattermost/server/logs$ tail -f mattermost.log
{“level”:“info”,“ts”:1586429077.4648254,“caller”:“jobs/workers.go:68”,“msg”:“Starting workers”}
{“level”:“info”,“ts”:1586429077.4743807,“caller”:“app/web_hub.go:75”,“msg”:“Starting websocket hubs”,“number_of_hubs”:2}
{“level”:“info”,“ts”:1586429077.480449,“caller”:“jobs/schedulers.go:74”,“msg”:“Starting schedulers.”}
{“level”:“info”,“ts”:1586429077.4931855,“caller”:“app/server.go:470”,“msg”:“Starting Server…”}
{“level”:“info”,“ts”:1586429077.493393,“caller”:“app/server.go:538”,“msg”:“Server is listening on 127.0.0.1:8065”,“address”:“127.0.0.1:8065”}
{“level”:“error”,“ts”:1586429159.1119258,“caller”:“mlog/log.go:175”,“msg”:“This is not a valid live URL”,“path”:“/api/v4/site_url/test”,“request_id”:“477bj9uktidh38rfru39w1g9zr”,“ip_addr”:"
106.206.85.142",“user_id”:“k7ecz6zuhbrh3e9xkz9kjp4puw”,“method”:“POST”,“err_where”:“testSiteURL”,“http_code”:400,“err_details”:“”}
{“level”:“error”,“ts”:1586500665.3564112,“caller”:“mlog/log.go:175”,“msg”:“Failed to send password reset email successfully”,“path”:“/api/v4/users/password/reset/send”,“request_id”:“47wjfxw
1i3ftjbqeoancsa48gy”,“ip_addr”:“223.186.179.90”,“user_id”:“”,“method”:“POST”,“err_where”:“SendPasswordReset”,“http_code”:500,“err_details”:“err=Failed to open TLS connection”}
{“level”:“error”,“ts”:1586500670.7036915,“caller”:“mlog/log.go:175”,“msg”:“Failed to send password reset email successfully”,“path”:“/api/v4/users/password/reset/send”,“request_id”:“bf3i3mm
mw386txp9taw335heje”,“ip_addr”:“223.186.179.90”,“user_id”:“”,“method”:“POST”,“err_where”:“SendPasswordReset”,“http_code”:500,“err_details”:“err=Failed to open TLS connection”}
{“level”:“error”,“ts”:1586500710.2576828,“caller”:“mlog/log.go:175”,“msg”:“Failed to send password reset email successfully”,“path”:“/api/v4/users/password/reset/send”,“request_id”:“7a3gncw
5e7b4imi7kr7mczqenc”,“ip_addr”:“223.186.179.90”,“user_id”:“”,“method”:“POST”,“err_where”:“SendPasswordReset”,“http_code”:500,“err_details”:“err=Failed to open TLS connection”}
{“level”:“error”,“ts”:1586500714.0534997,“caller”:“mlog/log.go:175”,“msg”:“Failed to send password reset email successfully”,“path”:“/api/v4/users/password/reset/send”,“request_id”:“qibjsuh
jwtnt8xahfzyz1b1abr”,“ip_addr”:“223.186.179.90”,“user_id”:“”,“method”:“POST”,“err_where”:“SendPasswordReset”,“http_code”:500,“err_details”:“err=Failed to open TLS connection”}