General advice line for mobile app troubleshooting?

Troubleshooting mobile apps involves diagnosing and resolving issues that prevent an app from functioning properly. Here are some common steps and tips to troubleshoot mobile app issues on both Android and iOS platforms:

General Steps

  1. Restart the App:
  • Close the app completely and reopen it.
  • On Android: Swipe up from the bottom of the screen (or tap the recent apps button) and swipe the app away.
  • On iOS: Double-tap the home button or swipe up from the bottom (iPhone X and later) to access the app switcher and swipe the app away.
  1. Restart the Device:
  • Turn off your device and turn it back on. This can resolve many minor software glitches.
  1. Check for Updates:
  • Ensure both the app and your device’s operating system are up to date.
  • On Android: Open Google Play Store > Menu > My apps & games > Update.
  • On iOS: Open App Store > Today > Profile icon > Update All.
  1. Check Internet Connection:
  • Ensure you have a stable internet connection.
  • Try switching between Wi-Fi and mobile data.
  1. Clear Cache and Data (Android only):
  • Go to Settings > Apps > Select the app > Storage > Clear Cache (and Clear Data if necessary).
  1. Reinstall the App:
  • Delete the app and reinstall it from the app store.
  • Ensure you have your login information saved as reinstalling may log you out.

Platform-Specific Tips


  1. Check App Permissions:
  • Go to Settings > Apps > Select the app > Permissions.
  • Ensure the app has the necessary permissions to function correctly.
  1. Check Battery Optimization Settings:
  • Go to Settings > Battery > Battery optimization > Select the app > Don’t optimize.
  • Some apps may not work properly when battery optimization is enabled.
  1. Safe Mode:
  • Restart your device in Safe Mode to see if a third-party app is causing the issue.
  • Hold the power button > Tap and hold Power off > Reboot to Safe Mode.


  1. Check Background App Refresh:
  • Go to Settings > General > Background App Refresh.
  • Ensure the app is allowed to refresh in the background.
  1. Reset Network Settings:
  • Go to Settings > General > Reset > Reset Network Settings.
  • Note that this will erase all saved Wi-Fi passwords.
  1. Check for App Crashes and Logs:
  • Go to Settings > Privacy > Analytics & Improvements > Analytics Data.
  • Look for entries related to the app in question.

Common Issues and Solutions

  1. App Crashing or Freezing:
  • Restart the app and device.
  • Clear cache and data (Android).
  • Check for updates.
  1. App Not Opening:
  • Check internet connection.
  • Update the app and OS.
  • Reinstall the app.
  1. App Running Slowly:
  • Clear cache.
  • Check for background processes consuming resources.
  • Free up storage space.
  1. Login Issues:
  • Ensure correct login credentials.
  • Reset password if necessary.
  • Check server status of the app.
  1. Notification Problems:
  • Ensure notifications are enabled in both the app settings and device settings.
  • Check Do Not Disturb mode.
  • Restart the device.

Advanced Troubleshooting

  1. Check for Known Issues:
  • Visit the app’s official support page or forums for known bugs and fixes.
  1. Developer Options (Android):
  • Enable Developer Options by going to Settings > About phone > Tap on Build number 7 times.
  • Use debugging tools to gather more information on the issue.
  1. Contact Support:
  • If all else fails, contact the app’s customer support with detailed information about the issue.

By following these steps, you should be able to diagnose and resolve most common issues with mobile apps. If the problem persists, it might be a more complex issue that requires professional support or a bug that the app developers need to address.