I want help with Mattermost Connection Issues

Hey everyone,

I am having some trouble with my Mattermost connection & I was hoping someone here could help me out. I have been facing intermittent connection issues. I get disconnected randomly and I am unable to reconnect right away. It is frustrating when I am in the middle of a conversation or working on something important.

Also I have tried restarting the app, clearing cache & even reinstalling it but the problem not solve. My internet connection seems fine so I am not sure if it is a server side issue or something on my end. I use uipath for automating some processes at work, so reliable communication on Mattermost is a must for me.

Has anyone else experienced this? Any suggestions or fixes that have worked for you?
I also check this [FAQ] How can I troubleshoot Mattermost connection issues? witch is good.

Thank you…:slight_smile:

This sounds more like a network issue than a Mattermost issue. Do you see this from multiple devices? I’d start by running a continuous ping to the Mattermost server and look at it when the issue returns.

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