iOS Push notifications

1

Receive the following notification errors for iOS devices. They are unable to receive any notifications right now. Android users are getting notifications as are desktops. Issues started after latest update:

sudo -u mattermost mattermost version
Version: 10.7.1
Build Number: 14611006601
Build Date: Wed Apr 23 06:00:52 UTC 2025
Build Hash: 7106c46dabbd4e324ed594973ae662fa65069545
Build Enterprise Ready: true

{"timestamp":"2025-05-14 14:40:54.231 Z","level":"error","msg":"Failed to send to push proxy","caller":"app/notification_push.go:194","logSource":"notifications","type":"push","status":"not_sent","reason":"push_proxy_send_error","ack_id":"irpawjn45frkb8emsjthwa36wy","push_type":"message","user_id":"57maif9ozi8turzbfz5x4cjbco","device_id":"xxxxXXXXXXxxxxXXXXX","error":"unknown send response error"}

 curl https://push.mattermost.com
<html><body>Mattermost Push Proxy</body></html>

sestatus
SELinux status:                 enabled
SELinuxfs mount:                /sys/fs/selinux
SELinux root directory:         /etc/selinux
Loaded policy name:             targeted
Current mode:                   permissive
Mode from config file:          enforcing
Policy MLS status:              enabled
Policy deny_unknown status:     allowed
Memory protection checking:     actual (secure)
Max kernel policy version:      33
2

Thanks for the detailed report and welcome to the community, @jogalt! :waving_hand: This iOS push issue after the update might be due to a communication error with the Mattermost Push Proxy - I’d recommend double-checking your Push Notification Server settings in config.json as a first step: Configuration settings - Mattermost documentation. Let us know if the issue persists after reviewing that!