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Not able to sign up users - ‘We couldn’t save the account’ error
Steps to reproduce
After installation, create the first/admin user. Get the invite link and share with team to sign up.
Mattermost version 3.8.0
OS : Suse 12
DB : MySQL/MariaDB 10.0.29
Installed all the above, updated the config.json with the DB details and started the mattermost server.
DB and mattermost are in separate VMs.
After creating the admin user, expected the other users to sign up using the invite link, but they couldn’t
Was able to create the first/admin user and enabled sign-up of users without invite link. They got the sign-up form, but when they enter the details and submit, the mentioned error is thrown.
‘We couldn’t save the account.’
When checked the console & log file,
[2017/04/20 04:18:01 UTC] [EROR] Couldn’t save the user err=SqlUserStore.Save: store.sql_user.save.app_error, user_id=poauhy4j5iduipnu1qdgnm3pyy, Error 1210: Incorrect arguments to mysqld_stmt_execute
We’ve tried with the CLI as well,but getting the same issue.
Kindly help resolve.
Your help is much appreciated.
Thanks & Regards,