Can you confirm that the server’s SiteUrl configuration option is exactly what you’re putting in the Server URL of your desktop client?
Yes.
Logs
~/.config/Mattermost/logs/main.log
(the only log found)
This is from Feb 20th, when i connected to another WLAN and had to login again:
The part with ERR_INTERNET_DISCONNECTED
is interesting.
[2023-02-20 09:48:06.865] [debug] DownloadsManager.init { 'this.json': {}, validatedJSON: {} }
[2023-02-20 09:48:06.873] [debug] DownloadsManager.saveAll
[2023-02-20 09:48:06.875] [debug] DownloadsManager.checkForDeletedFiles
[2023-02-20 09:48:06.969] [info] Log level set to: info
[2023-02-20 09:48:06.979] [info] Log level set to: info
[2023-02-20 09:48:06.985] [warn] Current working directory is /home/***, changing into /opt/Mattermost
[2023-02-20 09:48:07.448] [info] config.autostart has been configured: true
[2023-02-20 09:48:07.450] [info] config.autostart has been configured: true
[2023-02-20 09:48:07.487] [info] Autoupgrade disabled: false
[2023-02-20 09:48:07.600] [info] BrowserView created for server ***___TAB_MESSAGING
[2023-02-20 09:48:07.601] [info] [***___TAB_...] Loading https://chat.***.com/
[2023-02-20 09:48:07.611] [info] BrowserView created for server ***___TAB_FOCALBOARD
[2023-02-20 09:48:07.612] [info] [***___TAB_...] Loading https://chat.***.com/boards
[2023-02-20 09:48:07.618] [info] BrowserView created for server ***___TAB_PLAYBOOKS
[2023-02-20 09:48:07.619] [info] [***___TAB_...] Loading https://chat.***.com/playbooks
[2023-02-20 09:48:07.627] [warn] couldn't show ***___TAB_MESSAGING, not ready
[2023-02-20 09:48:07.636] [warn] Failed to set new language en-US
[2023-02-20 09:48:07.637] [warn] Failed to set new language DE
[2023-02-20 09:48:07.803] [info] Can't send reload-config, will retry
[2023-02-20 09:48:07.811] [info] Log level set to: info
[2023-02-20 09:48:07.830] [info] config.autostart has been configured: true
[2023-02-20 09:48:08.210] [info] [***___TAB_...] finished loading https://chat.***.com/boards
[2023-02-20 09:48:08.225] [info] [***___TAB_...] finished loading https://chat.***.com/
[2023-02-20 09:48:08.230] [info] [***___TAB_...] finished loading https://chat.***.com/playbooks
[2023-02-20 09:48:12.218] [info] ***___TAB_FOCALBOARD timeout expired will show the browserview
[2023-02-20 09:48:12.233] [info] ***___TAB_PLAYBOOKS timeout expired will show the browserview
[2023-02-20 17:22:15.684] [debug] DownloadsManager.init { 'this.json': {}, validatedJSON: {} }
[2023-02-20 17:22:15.702] [debug] DownloadsManager.saveAll
[2023-02-20 17:22:15.704] [debug] DownloadsManager.checkForDeletedFiles
[2023-02-20 17:22:15.854] [info] Log level set to: info
[2023-02-20 17:22:15.873] [info] Log level set to: info
[2023-02-20 17:22:15.877] [warn] Current working directory is /home/***, changing into /opt/Mattermost
[2023-02-20 17:22:16.042] [info] config.autostart has been configured: true
[2023-02-20 17:22:16.043] [info] config.autostart has been configured: true
[2023-02-20 17:22:16.099] [info] Autoupgrade disabled: false
[2023-02-20 17:22:16.197] [info] BrowserView created for server ***___TAB_MESSAGING
[2023-02-20 17:22:16.199] [info] [***___TAB_...] Loading https://chat.***.com/
[2023-02-20 17:22:16.210] [info] BrowserView created for server ***___TAB_FOCALBOARD
[2023-02-20 17:22:16.212] [info] [***___TAB_...] Loading https://chat.***.com/boards
[2023-02-20 17:22:16.221] [info] BrowserView created for server ***___TAB_PLAYBOOKS
[2023-02-20 17:22:16.222] [info] [***___TAB_...] Loading https://chat.***.com/playbooks
[2023-02-20 17:22:16.235] [warn] couldn't show ***___TAB_MESSAGING, not ready
[2023-02-20 17:22:16.240] [warn] Failed to set new language en-US
[2023-02-20 17:22:16.241] [warn] Failed to set new language DE
[2023-02-20 17:22:16.390] [info] Can't send reload-config, will retry
[2023-02-20 17:22:16.400] [info] Log level set to: info
[2023-02-20 17:22:16.425] [info] config.autostart has been configured: true
[2023-02-20 17:22:16.472] [info] Can't send load_retry, will retry
[2023-02-20 17:22:16.473] [info] [***___TAB_...] failed loading https://chat.***.com/: Error: ERR_INTERNET_DISCONNECTED (-106) loading 'https://chat.***.com/', retrying in 5 seconds
[2023-02-20 17:22:16.515] [info] Can't send load_retry, will retry
[2023-02-20 17:22:16.515] [info] [***___TAB_...] failed loading https://chat.***.com/boards: Error: ERR_INTERNET_DISCONNECTED (-106) loading 'https://chat.***.com/boards', retrying in 5 seconds
[2023-02-20 17:22:16.541] [info] Can't send load_retry, will retry
[2023-02-20 17:22:16.541] [info] [***___TAB_...] failed loading https://chat.***.com/playbooks: Error: ERR_INTERNET_DISCONNECTED (-106) loading 'https://chat.***.com/playbooks', retrying in 5 seconds
[2023-02-20 17:22:21.990] [info] [***___TAB_...] finished loading https://chat.***.com/
[2023-02-20 17:22:21.997] [info] [***___TAB_...] finished loading https://chat.***.com/boards
[2023-02-20 17:22:22.001] [info] [***___TAB_...] finished loading https://chat.***.com/playbooks
[2023-02-20 17:22:23.861] [info] hide back button
[2023-02-20 17:22:23.865] [info] hide back button
[2023-02-20 17:22:25.993] [info] ***___TAB_MESSAGING timeout expired will show the browserview
[2023-02-20 17:22:25.998] [info] ***___TAB_FOCALBOARD timeout expired will show the browserview
[2023-02-20 17:22:26.003] [info] ***___TAB_PLAYBOOKS timeout expired will show the browserview
[2023-02-20 17:22:32.128] [warn] main window closed
[2023-02-20 17:33:25.835] [debug] DownloadsManager.init { 'this.json': {}, validatedJSON: {} }
[2023-02-20 17:33:25.841] [debug] DownloadsManager.saveAll
[2023-02-20 17:33:25.842] [debug] DownloadsManager.checkForDeletedFiles
[2023-02-20 17:33:25.950] [info] Log level set to: info
[2023-02-20 17:33:25.960] [info] Log level set to: info
[2023-02-20 17:33:25.964] [warn] Current working directory is /home/***, changing into /opt/Mattermost
[2023-02-20 17:33:26.110] [info] config.autostart has been configured: true
[2023-02-20 17:33:26.112] [info] config.autostart has been configured: true
[2023-02-20 17:33:26.136] [info] Autoupgrade disabled: false
[2023-02-20 17:33:26.205] [info] BrowserView created for server ***___TAB_MESSAGING
[2023-02-20 17:33:26.207] [info] [***___TAB_...] Loading https://chat.***.com/
[2023-02-20 17:33:26.215] [info] BrowserView created for server ***___TAB_FOCALBOARD
[2023-02-20 17:33:26.217] [info] [***___TAB_...] Loading https://chat.***.com/boards
[2023-02-20 17:33:26.223] [info] BrowserView created for server ***___TAB_PLAYBOOKS
[2023-02-20 17:33:26.224] [info] [***___TAB_...] Loading https://chat.***.com/playbooks
[2023-02-20 17:33:26.230] [warn] couldn't show ***___TAB_MESSAGING, not ready
[2023-02-20 17:33:26.236] [warn] Failed to set new language en-US
[2023-02-20 17:33:26.237] [warn] Failed to set new language DE
[2023-02-20 17:33:26.601] [info] opening ***___TAB_FOCALBOARD on hasFocalboard
[2023-02-20 17:33:26.602] [info] opening ***___TAB_PLAYBOOKS on hasPlaybooks
[2023-02-20 17:33:26.617] [info] Can't send reload-config, will retry
[2023-02-20 17:33:26.623] [info] Log level set to: info
[2023-02-20 17:33:26.636] [info] config.autostart has been configured: true
[2023-02-20 17:33:26.829] [info] [***___TAB_...] finished loading https://chat.***.com/playbooks
[2023-02-20 17:33:26.850] [info] [***___TAB_...] finished loading https://chat.***.com/boards
[2023-02-20 17:33:26.862] [info] [***___TAB_...] finished loading https://chat.***.com/
[2023-02-20 17:33:30.799] [info] hide back button
[2023-02-20 17:33:30.835] [info] hide back button
[2023-02-20 17:33:30.838] [info] ***___TAB_PLAYBOOKS timeout expired will show the browserview
[2023-02-20 17:33:30.870] [info] ***___TAB_FOCALBOARD timeout expired will show the browserview
[2023-02-20 17:33:30.871] [info] ***___TAB_MESSAGING timeout expired will show the browserview
[2023-02-20 17:33:30.981] [info] hide back button
[2023-02-20 17:35:22.698] [info] [***___TAB_...] Loading https://chat.***.com/boards
[2023-02-20 17:35:22.700] [info] [***___TAB_...] Loading https://chat.***.com/playbooks
[2023-02-20 17:35:22.788] [info] hide back button
[2023-02-20 17:35:22.792] [info] hide back button
[2023-02-20 17:35:23.047] [info] [***___TAB_...] finished loading https://chat.***.com/playbooks
[2023-02-20 17:35:23.075] [info] [***___TAB_...] finished loading https://chat.***.com/boards
[2023-02-20 17:35:27.050] [info] ***___TAB_PLAYBOOKS timeout expired will show the browserview
[2023-02-20 17:35:27.076] [info] ***___TAB_FOCALBOARD timeout expired will show the browserview
[2023-02-20 20:24:55.755] [debug] DownloadsManager.init { 'this.json': {}, validatedJSON: {} }
[2023-02-20 20:24:55.765] [debug] DownloadsManager.saveAll
[2023-02-20 20:24:55.766] [debug] DownloadsManager.checkForDeletedFiles
[2023-02-20 20:24:55.866] [info] Log level set to: info
[2023-02-20 20:24:55.879] [info] Log level set to: info
[2023-02-20 20:24:55.882] [warn] Current working directory is /home/***, changing into /opt/Mattermost
[2023-02-20 20:24:56.261] [info] config.autostart has been configured: true
[2023-02-20 20:24:56.262] [info] config.autostart has been configured: true
[2023-02-20 20:24:56.319] [info] Autoupgrade disabled: false
[2023-02-20 20:24:56.476] [info] BrowserView created for server ***___TAB_MESSAGING
[2023-02-20 20:24:56.477] [info] [***___TAB_...] Loading https://chat.***.com/
[2023-02-20 20:24:56.491] [info] BrowserView created for server ***___TAB_FOCALBOARD
[2023-02-20 20:24:56.492] [info] [***___TAB_...] Loading https://chat.***.com/boards
[2023-02-20 20:24:56.498] [info] BrowserView created for server ***___TAB_PLAYBOOKS
[2023-02-20 20:24:56.499] [info] [***___TAB_...] Loading https://chat.***.com/playbooks
[2023-02-20 20:24:56.510] [warn] couldn't show ***___TAB_MESSAGING, not ready
[2023-02-20 20:24:56.518] [warn] Failed to set new language en-US
[2023-02-20 20:24:56.518] [warn] Failed to set new language DE
[2023-02-20 20:24:56.832] [info] opening ***___TAB_FOCALBOARD on hasFocalboard
[2023-02-20 20:24:56.833] [info] opening ***___TAB_PLAYBOOKS on hasPlaybooks
[2023-02-20 20:24:56.866] [info] Log level set to: info
[2023-02-20 20:24:56.881] [info] config.autostart has been configured: true
[2023-02-20 20:24:57.085] [info] [***___TAB_...] finished loading https://chat.***.com/playbooks
[2023-02-20 20:24:57.094] [info] [***___TAB_...] finished loading https://chat.***.com/boards
[2023-02-20 20:24:57.108] [info] [***___TAB_...] finished loading https://chat.***.com/
[2023-02-20 20:25:01.089] [info] ***___TAB_PLAYBOOKS timeout expired will show the browserview
[2023-02-20 20:25:01.095] [info] ***___TAB_FOCALBOARD timeout expired will show the browserview
[2023-02-20 20:25:01.110] [info] ***___TAB_MESSAGING timeout expired will show the browserview
[2023-02-20 20:27:09.806] [warn] main window closed
[2023-02-20 20:28:15.716] [debug] DownloadsManager.init { 'this.json': {}, validatedJSON: {} }
[2023-02-20 20:28:15.725] [debug] DownloadsManager.saveAll
[2023-02-20 20:28:15.726] [debug] DownloadsManager.checkForDeletedFiles
[2023-02-20 20:28:15.814] [info] Log level set to: info
[2023-02-20 20:28:15.822] [info] Log level set to: info
[2023-02-20 20:28:15.825] [warn] Current working directory is /home/***, changing into /opt/Mattermost
[2023-02-20 20:28:16.262] [info] config.autostart has been configured: true
[2023-02-20 20:28:16.263] [info] config.autostart has been configured: true
[2023-02-20 20:28:16.332] [info] Autoupgrade disabled: false
[2023-02-20 20:28:16.450] [info] BrowserView created for server ***___TAB_MESSAGING
[2023-02-20 20:28:16.452] [info] [***___TAB_...] Loading https://chat.***.com/
[2023-02-20 20:28:16.469] [info] BrowserView created for server ***___TAB_FOCALBOARD
[2023-02-20 20:28:16.471] [info] [***___TAB_...] Loading https://chat.***.com/boards
[2023-02-20 20:28:16.480] [info] BrowserView created for server ***___TAB_PLAYBOOKS
[2023-02-20 20:28:16.481] [info] [***___TAB_...] Loading https://chat.***.com/playbooks
[2023-02-20 20:28:16.491] [warn] couldn't show ***___TAB_MESSAGING, not ready
[2023-02-20 20:28:16.501] [warn] Failed to set new language en-US
[2023-02-20 20:28:16.501] [warn] Failed to set new language DE
[2023-02-20 20:28:16.824] [info] opening ***___TAB_FOCALBOARD on hasFocalboard
[2023-02-20 20:28:16.825] [info] opening ***___TAB_PLAYBOOKS on hasPlaybooks
[2023-02-20 20:28:16.862] [info] Can't send reload-config, will retry
[2023-02-20 20:28:16.876] [info] Log level set to: info
[2023-02-20 20:28:16.911] [info] config.autostart has been configured: true
[2023-02-20 20:28:17.203] [info] [***___TAB_...] finished loading https://chat.***.com/boards
[2023-02-20 20:28:17.213] [info] [***___TAB_...] finished loading https://chat.***.com/playbooks
[2023-02-20 20:28:17.226] [info] [***___TAB_...] finished loading https://chat.***.com/
[2023-02-20 20:28:21.215] [info] ***___TAB_PLAYBOOKS timeout expired will show the browserview
[2023-02-20 20:28:21.230] [info] ***___TAB_MESSAGING timeout expired will show the browserview
EDIT:
All unique errors codes found in the complete log:
Error: ERR_NETWORK_CHANGED (-21)
Error: ERR_INTERNET_DISCONNECTED (-106)
Error: ERR_NAME_NOT_RESOLVED (-105)
I have the feeling that the autostart could be a problem.
Something like “staring too soon” or so. And perhaps the stored login gets overwritten then?
I disabled the autostart for (old)RocketChat and Mattermost in the system (linux settings).
I then saw on the next reboot that mattermost still was auto starting.
I disabled the mattermost autostart in the mattermost app (“start app on login”).
so you could try to disable graphics acceleration in your Mattermost client to see if that fixes the reboots for a while.
First i will leave it on NOT autostart to see if the problem still exists.
If still exists then i will try with the graphics acceleration setting disabled.
So far no lost login.
I will post an update as soon i know more.
Thank you for your time =)